Attractions Manager

FatCats•Surprise, AZ

5h•Onsite

About The Position

Oversee the Guest Experience & Operations side of our Attractions areas including Bowling, Arcade, Glow Golf, and Cinema/Projection Operations. This role involves assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service, and cleanliness of the main lobby, bathrooms, and theaters. The Attractions Manager will also train and develop Team Members in all attraction areas, partner with the Training & Guest Service Manager and Assistant General Manager for team member growth plans, and assist with inventory and replenishment of redemption stockrooms and arcade floor rooms. Additionally, this position requires participation in company leadership programs and weekly calls, ensuring regular servicing, maintenance, and cleaning of arcade games and projectors, troubleshooting and repairing issues with arcade games and projectors, providing IT support for POS software, VOIP phones, and merchant processing hardware, and maintaining all hardware elements of theater projectors, audio, and video systems.

Requirements

1-2 years leadership experience.
Personable but professional demeanor.
Strong organizational and time management skills with excellent attention to detail.
Ability to work well in a fast-paced environment and to problem solve effectively.
Proven ability in leadership, communication, and negotiating skills.
Take initiative as a self-starter known to work with integrity while also being a strong team player.
Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.
Computer literate with ability to pick up new software programs and applications easily.
High School Diploma or GED (required).
Able to lift 35 pounds.

Responsibilities

Oversee the Guest Experience & Operations side of our Attractions areas: Bowling Operations, Arcade Operations, Glow Golf Operations, Cinema/Projection Operations.
Assist in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.
Train and develop Team Members in all attraction’s areas.
Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.
Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.
Participate in company's leadership programs and weekly calls.
Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.
Provide IT support for POS software, VOIP phones, and merchant processing hardware.
Maintain all hardware elements of theater projectors, audio, and video systems of the center.