Attractions Manager

FatCats•Clinton, UT

5d•Onsite

About The Position

Oversee the Guest Experience & Operations side of our Attractions areas: Bowling Operations, Arcade Operations, Glow Golf Operations, and Cinema/Projection Operations. This role involves assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service, and cleanliness of the main lobby, bathrooms, and theaters. The position also includes training and developing Team Members in all attraction areas, partnering with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members, and assisting with orders, inventory, replenishment, and functionality of redemption stockrooms and redemption arcade floor rooms. The role requires participation in company's leadership programs and weekly calls, ensuring all arcade games and projectors are regularly serviced, maintained, and cleaned. Responsibilities include troubleshooting and diagnosing issues with arcade games and projectors, compiling necessary part orders, and completing mechanical, electrical, hardware, and software repairs. Additionally, the role provides IT support for POS software, VOIP phones, and merchant processing hardware, and maintains all hardware elements of theater projectors, audio, and video systems of the center.

Requirements

1-2 years leadership experience.
Personable but professional demeanor.
Strong organizational and time management skills with excellent attention to detail.
Ability to work well in a fast-paced environment and problem solve effectively.
Proven ability in leadership, communication, and negotiating skills.
Self-starter with integrity and strong team player mentality.
Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
High EQ with self-awareness, ability to collaborate, listen attentively, empathize, defuse conflict, show adaptability, and demonstrate good judgment.
Computer literate with ability to pick up new software programs and applications easily.
High School Diploma or GED (required).
Able to lift 35 pounds.

Responsibilities

Oversee Guest Experience & Operations for Bowling, Arcade, Glow Golf, and Cinema/Projection.
Elevate guest experience, maintain guest satisfaction, speed of service, and cleanliness.
Train and develop Team Members in all attraction areas.
Partner with management to develop team member growth plans.
Assist with orders, inventory, replenishment, and functionality of redemption stockrooms and arcade floor rooms.
Participate in company leadership programs and weekly calls.
Ensure regular servicing, maintenance, and cleaning of arcade games and projectors.
Troubleshoot and diagnose issues with arcade games and projectors.
Compile necessary part orders and complete mechanical, electrical, hardware, and software repairs.
Provide IT support for POS software, VOIP phones, and merchant processing hardware.
Maintain all hardware elements of theater projectors, audio, and video systems.