Attraction & Duty Leader - Dolly Parton's Stampede
About The Position
Dolly Parton's Stampede is seeking an experienced, driven, and people-focused Operations Manager to join our leadership team. This is more than an operations position; it is a growth opportunity for a strong leader who is looking to develop toward a higher operational-level role within the organization. The Operations Manager will play a key role in the overall success of the attraction, providing leadership and direction across multiple operational areas, including Food & Beverage, Retail, Maintenance, Guest Services, Safety, and overall daily operations. The ideal candidate is a hands-on leader who understands hospitality, knows how to lead through other managers, is comfortable making decisions in a fast-paced environment, and has a strong desire to grow professionally within a dynamic entertainment organization.
Requirements
- 3–5+ years of progressive management and leadership experience, preferably in hospitality, entertainment, attractions, food & beverage, or a related industry.
- Previous experience leading multiple departments or teams.
- Strong communication, organizational, decision-making, and problem-solving skills.
- The ability to lead, coach, and hold other leaders accountable.
- Experience working in a high-volume, fast-paced operation.
- A strong understanding of guest service and the importance of the overall guest experience.
- The ability to balance people, operations, safety, and financial performance.
- A willingness to be hands-on and actively engaged with the operation.
- A demonstrated desire for continued professional growth and advancement.
Nice To Haves
- This position provides the opportunity to work closely with senior leadership and gain broad exposure to the operational and business functions that drive a successful entertainment attraction.
- For the right candidate, this role can serve as an important developmental step toward future senior leadership and General Manager opportunities within the organization.
Responsibilities
- Serve as Manager on Duty for a high-volume, fast-paced themed dinner attraction.
- Provide leadership and operational oversight across multiple departments, including Food & Beverage, Retail, Maintenance, and Guest Services.
- Mentor, coach, and provide direction to Department Managers and other leaders.
- Serve as the attraction's Safety and Loss Control Coordinator, promoting a strong culture of safety for employees and guests.
- Maintain a safe, clean, professional, and aesthetically pleasing environment throughout employee and guest areas.
- Partner with contractors and internal Maintenance teams on facility maintenance, repairs, upgrades, and improvement projects. MUST have hands-on experience.
- Monitor daily operations and identify opportunities to improve efficiency, service, profitability, and the overall guest experience.
- Assist with staffing, scheduling, employee development, performance management, and accountability across operational departments.
- Help ensure company policies, procedures, safety standards, and operational expectations are consistently followed.
- Step into leadership responsibilities as needed and demonstrate the ability to effectively lead the operation in the absence of the General Manager, Assistant General Manager or Director of Operations.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Other types of insurance
- HSA/FSA options
- Paid Time Off
- Employee Discounts
- Flexible Scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
