Attorney Relationship Manager - Personal Injury & Lien Resolution

SYNERGY SETTLEMENT SERVICES INC•Orlando, FL

28d•$75,000 - $95,000•Hybrid

About The Position

Synergy is seeking a Client Success Manager with real-world Personal Injury (PI) or subrogation experience for a dynamic, leadership-oriented role. This position focuses on owning the ongoing relationship with key clients, referred to as Integrated Partners, who are high-volume, high-impact personal injury law firms. The role involves serving as their strategic point of contact, overseeing service delivery, resolving escalations, and driving continuous improvement across departments. This is not a sales or onboarding role, but rather one that leverages legal insight to drive operational impact by simplifying the post-settlement process for injury victims, including Medicare compliance and lien resolution.

Requirements

Bachelor’s degree required.
5+ years of experience in personal injury law, healthcare subrogation, lien resolution, or a related field, with proven success managing attorney and client relationships.
Strong legal background preferred, ideally as a paralegal or attorney with exposure to PI, lien resolution, or subrogation.
Exceptional communication skills, both written and verbal, with the ability to lead high-level client meetings and cross-functional internal discussions.
Professional, polished presence with a client-first mindset — skilled at building trust and long-term relationships with demanding firms.
Highly organized and detail-oriented; able to manage multiple clients, deadlines, and competing priorities without sacrificing quality.
Tech-savvy and adaptable, with proficiency in CRM platforms, workflow tools, Microsoft Office Suite, and comfort learning new technologies (including AI).
Problem-solving mindset with the ability to triage issues, drive resolution, and maintain alignment across teams and clients.
Growth-oriented professional eager to leverage legal expertise in a leadership role focused on client success and strategic relationship management.

Nice To Haves

JD or Paralegal Certification strongly preferred.
Residing in Central Florida.

Responsibilities

Serve as the Operational Relationship Owner for a book of Integrated Clients (high-volume PI law firms).
Facilitate monthly/quarterly meetings and provide insight on trends, concerns, and opportunities.
Proactively manage escalations, feedback loops, and cross-functional coordination.
Review firm-specific metrics and ensure alignment with service expectations.
Identify root causes of service issues and drive improvements in the internal resolution system (FLASH).
Collaborate with Sales, IT, and Lien Operations to advocate for scalable improvements.
Conduct file reviews to assess service levels, track trends, and ensure process adherence.
Contribute to leadership meetings, policy development, and internal training materials.