Attorney Performance Specialist

Republic Finance•Ponchatoula, LA

1d•Onsite

About The Position

At Republic Finance, we are building a leading consumer lending company. In business for over 70 years, we are proud to be a trusted lender in over 300 communities and in 17 states across the United States! We specialize in providing flexible lending solutions and outstanding customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are transforming into a modern, fast-growing business! We are seeking an Attorney Performance Specialist to join our growing team within our Centralized Operations department! This is a mid-level role within the management of our internal litigation portfolio and attorney relationships. This position is responsible for ensuring appropriate contracting and managing of Republic Finance's attorney network. In this capacity, the individual will track, review and report set targets for attorney performance, settle appropriate allocation of newly assigned files, and contact any attorney firm in which you feel our relationship should terminate. You will oversee and update file processes with attorney firms, and be involved with the management and process of potential charge-off accounts. In this function, you will work with other litigation team-members ensuring adherence to policies and procedures and monitoring updates to company's host system.

Requirements

High School diploma or equivalent
2 Years of relevant experience in handling collection accounts including bankruptcy, litigation and recovery
Strong understanding of litigation process
Familiarity with Windows and Microsoft Office (Word, Excel, Outlook)
Operates at the highest level of integrity
Ability to maintain good record keeping
Prioritization and time management skills
Professional appearance, goal oriented and positive demeanor
Maintains high level of communication, analytical and negotiating skills

Responsibilities

Relationship manager of attorneys filing litigated actions on behalf of Republic Finance.
Ensure that service level agreement (SLA) processes and targets are adhered to and proactively address when attorneys are not meeting.
Review and provide feedback to attorneys on firm's production
Recommendation of termination of attorneys due to performance or compliance issues.
Reconcile account balances with attorney's.
Involvement with new attorney relationships including contracts, Service Level Agreements (SLA’s) and file requirements.
Review and process potential legal charge-off accounts for holds and saves.
Discuss voluntary payment arrangements and settlement options for legal accounts.
Update attorney files and import into Access/absVision.
Review and confirm attorney documents to ensure suit amount matches amount provided at time of suit.
Handle inbound litigation accounts including calls and emails from attorney firms, customers and branches with professionalism.
Abide by policies and procedures when resolving suitable collection solutions including the Fair Debt Collection Law and all Policy and Procedure.
Retrieve files of all legal payments from attorney firm on a monthly basis to ensure all payments are applied and for calculating liquidation rates of the firm.
Discuss legal allocation strategy and assignment of new filing's strategy with Litigation Account Specialist.

Benefits

Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
401k + employer match
Company provided Life Insurance & Long Term Disability
Employee Assistance Program - Confidential mental health support
Access to LinkedIn Learning's library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
Regular drawings for Sports tickets
Professional offices with a friendly team environment