Attendant Room Holiday Inn

IHG•Cleveland, OH

5h•Onsite

About The Position

As a Room Attendant, you will ensure that our rooms and suites are always fresh and welcoming for our guests. You will create a haven for them to escape and relax in, or get some last-minute work done. At Holiday Inn, we thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.

Requirements

Fitness is important as it is a physical role and you will be on your feet most of the day.
Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
Ability to bend and kneel to complete some activities.
Literacy skills - reading, writing and basic maths skills.
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

Responsibilities

Ensure rooms are always at their best, making them special and memorable for guests.
Assist guests with requests such as toothbrushes or directions.
Keep supervisor updated on room service progress and alert them to any needed repairs.
Follow established safety procedures and wear protective equipment when needed.
Keep track of supplies and amenities, and minimize waste.
Report, turn in, and/or log all lost and found items according to established procedures.
Wear uniform with pride.
Perform other ad-hoc duties as needed.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
May regularly assist with deep cleaning projects.
May have turndown duties.
May assist with other duties as assigned.