Attendant - Recreation Facility (Tennis & Pickleball) (PT)

Orange Beach, City of•Tennis Center, AL

4d•Onsite

About The Position

Under general supervision, the Attendant – Recreation Facility (Tennis & Pickleball) performs routine duties in support of daily operations at the City’s Tennis & Pickleball facilities. This position serves as the primary point of contact for patrons and is responsible for monitoring court activities, supporting program operations, providing excellent customer service, collecting fees, processing retail transactions, and maintaining a clean, safe, and welcoming environment for participants. This position has no supervisory responsibilities but provides oversight and guidance to participants during recreational play and facility use.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to supervise and interact with groups of participants.
Basic knowledge of customer service principles and conflict resolution.
Ability to communicate effectively and courteously with patrons, staff, and supervisors.
Ability to monitor activities and enforce rules in a fair and consistent manner.
Ability to perform basic recordkeeping and operate registration or point-of-sale systems.
Working knowledge of pickleball and/or tennis rules, etiquette, and court usage practices.
Ability to work independently and as part of a team.

Nice To Haves

Experience in a recreation, sports, or customer service environment.
Knowledge of pickleball and/or tennis rules and procedures.
Experience with membership systems or facility operations.
Experience enforcing rules and codes of conduct in a recreation setting.

Responsibilities

Greets patrons, verifies memberships, ensures waivers are completed, processes daily fees and retail transactions in a courteous and professional manner.
Provides high-quality customer service while maintaining a positive attitude and appropriate appearance.
Monitors pickleball and tennis court usage, ensuring safe and equitable play in accordance with facility rules and etiquette.
Explains and enforces facility policies, procedures, and code of conduct.
Assists with set-up, adjustment, and breakdown of nets, equipment, and court areas as needed.
Performs light maintenance duties including sweeping courts, removing debris, and emptying trash receptacles.
Inspects courts and surrounding areas for hazards and takes appropriate action to maintain a safe environment.
Utilizes registration or tracking systems to monitor attendance and document incidents.
Responds to patron concerns and mediates minor disputes regarding court usage or play rotation.
Provides basic first aid as needed, and requests EMS assistance when appropriate.
Completes incident reports for injuries, accidents, or property damage.
Supports facility operations at other Parks and Recreation locations or special events as assigned.
Handles sensitive information in a confidential manner.
Maintains a highly professional attitude and demeanor at all times.
Provides responsible, appropriate, and satisfactory leadership within the City.
Communicates positively and professionally in all aspects of the position.
Attends all department meetings, City meetings, and professional development activities.
Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies.
Complies with City wide and departmental policies, as well as state and federal laws.
Ensures the positive promotion of the City.
Is prompt and punctual in reporting for work, meetings, etc.
Performs other duties as assigned.