Attendant - Pool (Seasonal)

Casino and•Atlantic City, NJ

2d•Onsite

About The Position

This is a seasonal position for a Pool Attendant. The role focuses on providing the highest level of personalized service to guests while maintaining a positive and professional attitude. Responsibilities include managing the pool control desk, assisting guests with seating and towels, maintaining the cleanliness of the pool area, and consistently demonstrating superior customer service skills. The work environment is diverse, fast-paced, deadline-driven, and requires multi-project coordination, prioritizing, and flexibility to accommodate last-minute requests.

Requirements

Ability to offer the highest level of personalized service.
Ability to maintain a positive, enthusiastic, helpful, and professional attitude.
Ability to keep accurate records and files.
Ability to escort guests to chairs and place towels.
Ability to clean and straighten chairs on deck.
Ability to maintain the pool area, removing soiled towels and debris.
Ability to demonstrate superior customer service skills.
Ability to maintain an upbeat and positive attitude.
Ability to create positive energy and sustain enthusiasm.
Ability to create an atmosphere of luck and celebrate guest wins.
Ability to be ready to serve and be informed of daily information.
Ability to build relationships by greeting guests warmly.
Ability to anticipate guest needs and provide fast, flawless service.
Ability to check for guest satisfaction and resolve service breakdowns.
Ability to promote Rewards programs and card membership.
Ability to provide a warm farewell and thank guests.

Responsibilities

Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.
Keeps accurate records and files at pool control desk.
Escorts guest to chairs and place towels on chaise lounges for them.
Cleans and straightens chairs on deck.
Maintains pool area throughout the day, continuously removing soiled towels and debris.
Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates guest’s wins.
Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service.
Checks for satisfaction and effectively resolves service breakdowns when they exist.
Promotes Rewards programs and card membership.
Provides a warm farewell and thanks guests for visiting.