Attendant (non-driving) - The Rivercenter Mall

SP Plus•San Antonio, TX

1d•Onsite

About The Position

SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. We are reinventing parking and aim to power checkout-free experiences anywhere you go to make everyday experiences remarkable. This position ensures that an appropriate number of cars are kept on location throughout the shift, cars are parked appropriately, and the lot is kept clean and presentable. The Attendant directs incoming customers to available parking spaces, counts vehicles, and issues violation warnings for policy infractions. They patrol parking levels, assist customers who have forgotten where they parked, and are responsible for punctuality and proper uniform adherence. The role involves courteously assisting customers, controlling traffic at entrances/exits, and assisting with the maintenance of parking equipment and general maintenance tasks as directed by the Facility Manager. Reporting of any accidents, policy violations, safety hazards, or unusual occurrences to the Facility Manager is crucial. The Attendant also communicates issues like debris, water, or oil spills to the garage office and may substitute for Valets if authorized. A thorough knowledge of the garage, surrounding streets, landmarks, and freeways is expected, along with assisting the Facility Manager with other duties as needed.

Requirements

Less than High School education or one month related experience, training or an equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one situations to customers and other employees of the company
Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money
Maintain a neat and clean appearance and be in complete uniform at all times
Regularly required to stand; walk; and use hands to handle cash and equipment
Occasionally required to sit and climb or balance
Occasionally lift and/or move up to 25 pounds

Nice To Haves

Valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business
Availability to work 2nd shift, 3rd shift and/or week-ends may be required

Responsibilities

Ensure that appropriate number of cars is kept on location throughout shift
Ensure cars are being parked in an appropriate fashion
Ensure the lot is kept clean and presentable
Direct incoming customers to available parking spaces
Count vehicles on location throughout shift, as needed
Write and issue violation warnings to tenants and visitors that violate garage policies
Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable
Provide assistance to customers that have forgotten where they parked their vehicle
Be at work every scheduled day, on time and in uniform
Courteously assist Customers by answering any questions they may have
Direct the Customer to the Facility Manager for further assistance if necessary
Control traffic at entrances and exits as needed
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager
Communicate debris, water, oil spills and etc. to garage office
Substitute for Valets when necessary, if authorized
Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage
Assist Facility Manager with other duties as needed