Attendant - Houseman

Bally's Chicago•Biloxi, MS

7h•Onsite

About The Position

This role is responsible for enhancing the guest experience by ensuring beautifully maintained floors and public areas. The Attendant - Houseman will perform various cleaning duties, deliver guest requests, manage inventory, and contribute to the overall operational efficiency and guest satisfaction of the property. This position requires adherence to all company policies, safety protocols, and a commitment to upholding the Hard Rock brand values and mission statement.

Requirements

High energy level.
Good judgment and common sense.
Ability to work a flexible schedule.
Ability to communicate basic information to others.
Ability to understand and promulgate written memos, instructions, regulations.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Follows safety protocols as required.
Uses & maintains equipment as trained.
Communicates all maintenance issues to supervisor.
Executes assignments within acceptable time ranges.
Secures master keys while working.
Collects/secures lost-and-found articles and turns in to Housekeeping Dispatch.
Controls inventory of supplies in assigned storage lockers.

Nice To Haves

Trains new employees as needed.
Assists with floor attendant duties as needed. (Shampoo carpets, Scrub floors, etc.)
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
Resolves guest issues.
Apply and remove mattress and box spring cover.
Responsible for Biohazard cleanup in assigned areas.
Deliver, remove and discard mattresses, box springs, and other furniture as needed.
Maintains knowledge of the property, including memorabilia.
Assists with hurricane/storm preparation: moving pallets, boxes, equipment etc. into designated safe areas.
Assist with hurricane/storm clean up: hotel/public areas.

Responsibilities

Enhances the guest experience by providing exceptional service and beautifully maintained floors.
Vacuums carpets.
Sweeps, Mops, and removes trash from guest landings.
Cleans walls as needed.
Cleans vending areas.
Removes linens and trash from Room Attendant carts.
Delivers guest request items.
Pre-strip rooms of dirty linen and trash needed.
Keeps all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items (amenities, linen, terry, glassware, etc.).
Sanitizes glassware.
Greets guests passing in public areas, establishes eye contact.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Follows safety protocols as required.
Uses & maintains equipment as trained.
Communicates all maintenance issues to supervisor.
Executes assignments within acceptable time ranges.
Secures master keys while working.
Collects/secures lost-and-found articles and turns in to Housekeeping Dispatch.
Trains new employees as needed.
Controls inventory of supplies in assigned storage lockers.
Assists with floor attendant duties as needed (Shampoo carpets, Scrub floors, etc.).
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
Resolves guest issues.
Apply and remove mattress and box spring cover.
Responsible for Biohazard cleanup in assigned areas.
Deliver, remove and discard mattresses, box springs, and other furniture as needed.
Adheres to department and property policies and procedures.
Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Maintains knowledge of the property, including memorabilia.
Unloads shipping and receiving items into designated storage areas.
Assists with hurricane/storm preparation: moving pallets, boxes, equipment etc. into designated safe areas.
Assist with hurricane/storm clean up: hotel/public areas.