Attendant - Houseman

Casino and•Biloxi, MS

11d•Onsite

About The Position

Enhances the guest experience by providing exceptional service and beautifully maintained floors. This role involves a variety of cleaning and maintenance tasks to ensure guest satisfaction and operational efficiency. The Houseman is responsible for maintaining the cleanliness and organization of guest floors, public areas, and storage spaces, as well as assisting with special requests and operational needs.

Requirements

Ability to work a flexible schedule.
Ability to communicate basic information to others.
Ability to understand and promulgate written memos, instructions, and regulations.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Follows safety protocols as required.
Uses & maintains equipment as trained.
Secures master keys while working.
Adheres to department and property policies and procedures.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!

Nice To Haves

High energy level.
Good judgment and common sense.
Maintains knowledge of the property, including memorabilia.
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
Resolves guest issues.

Responsibilities

Vacuums carpets.
Sweeps, mops, and removes trash from guest landings.
Cleans walls as needed.
Cleans vending areas.
Removes linens and trash from Room Attendant carts.
Delivers guest request items.
Pre-strips rooms of dirty linen and trash.
Keeps all storage areas and linen rooms in a clean and satisfactory condition, stocked with needed items (amenities, linen, terry, glassware, etc.).
Sanitizes glassware.
Greets guests passing in public areas, establishing eye contact.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Follows safety protocols as required.
Uses and maintains equipment as trained.
Communicates all maintenance issues to supervisor.
Executes assignments within acceptable time ranges.
Secures master keys while working.
Collects and secures lost-and-found articles and turns them in to Housekeeping Dispatch.
Trains new employees as needed.
Controls inventory of supplies in assigned storage lockers.
Assists with floor attendant duties as needed (e.g., shampoo carpets, scrub floors).
Makes suggestions for improvements in overall operations, emphasizing increased guest satisfaction, revenues, and cost reduction.
Establishes and maintains close working relationships with all Hard Rockers for maximum cooperation, productivity, morale, and guest service.
Resolves guest issues.
Applies and removes mattress and box spring covers.
Responsible for Biohazard cleanup in assigned areas.
Delivers, removes, and discards mattresses, box springs, and other furniture as needed.
Adheres to department and property policies and procedures.
Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Maintains knowledge of the property, including memorabilia.
Unloads shipping and receiving items into designated storage areas.
Assists with hurricane/storm preparation: moving pallets, boxes, equipment, etc., into designated safe areas.
Assists with hurricane/storm clean up: hotel/public areas.