Attendant - Guest Room

Casino and•Shreveport, LA

67d•Onsite

About The Position

This role is responsible for performing all assigned tasks with enthusiasm, professionalism, and exceeding customer expectations. The Attendant will provide professional greetings, ensure rooms are cleaned to standard, and manage housekeeping carts. They will also be responsible for reporting room statuses, using proper communication techniques, and providing guests with information about the hotel, casino, and restaurants. The position requires the ability to handle guest complaints, resolve problems, and execute safety and emergency procedures. Additionally, the role involves occasional lifting, directing and escorting guests, and interacting courteously with guests and personnel. Other duties may be assigned.

Requirements

Ability to perform each essential duty satisfactorily.
Must be able to occasionally lift and/or move more than 40 lbs.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.

Nice To Haves

Ability to relate effectively in one-on-one situations with guests and other members of the Company.
Be completely knowledgeable about all Bally's programs, promotions, activities and functions.

Responsibilities

Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
Provides professional greeting when interacting with guests and housekeeping personnel.
Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
Housekeeping cart is properly stocked and kept neat and clean.
Responsible for reporting the status of all guest rooms in assigned rooms.
Accurate use of proper telephone/radio techniques and etiquette.
Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
Ability to relate effectively in one-on-one situations with guests and other members of the Company.
Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
Answer patrons’ complaints and resolves problems.
Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
Must be able to occasionally lift and/or move more than 40 lbs.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.
Performs other duties as assigned.