Attendant, Guest Arrivals - Universal Kids Resort

Universal Orlando•San Francisco, CA

1d•Onsite

About The Position

Responsible for supporting all aspects of Guest entry and exit to Universal Kids Resort’s theme park. Provides exemplary Guest service for all Guests arriving at the Toll Plaza, using suggestive and persuasive upselling of parking options while providing parking directions in a safe manner. Responsible for transactions of pass sales and admission of Guests in and out of park through admissions area while maintaining the integrity of the front gate by verifying ownership and validity of tickets. Provides information, directions, and daily operational times to Guests as requested and assistance to Guests requiring rental services.

Requirements

Valid Texas Driver’s License required.
Must be able to work a flexible and varying schedule based on business needs.
Experience in Guest service and resolving Guest complaints preferred.
Strong communication skills and attention to detail.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.
6+ months Guest Service experience is preferred; or equivalent combination of education and experience.

Responsibilities

Welcoming Guests while processing parking pass transactions using an established computer system and department procedures.
Practicing proper procedures for detecting and reporting fraud to leadership as necessary.
Performing up-selling for Guest transactions by using persuasive selling techniques to increase the sales of parking options.
Providing directions to appropriate parking locations and directing cars in parking lot.
Resolving Guest questions and concerns utilizing knowledge of operation and resort.
Supporting Guest admissions into the theme park by scanning and verifying park admission tickets and their ownership upon Guest entry and re-entry into the park.
Maintaining the integrity of the front gate by verifying all Guests are using the same ticket on each visit and are not sharing tickets.
Identifying instances of ticket sharing or fraud and notifying the proper UKR leadership to manage accordingly.
Assisting Guests with rental services including answering Guest questions and explaining services and procedures regarding wheelchair, ECV, stroller, and other rentable items.
Accurately processing all transactions and maintaining a clean environment.
Reporting any issues and/or damage of rentals to leadership for repair.
Assisting Guests with day-of ticket purchases by gathering detailed information to recommend products based on expected visit length and recommend add-ons to enhance the Guest’s visit using suggestive sales techniques.
Maintaining a clean and safe work environment by constantly monitoring the immediate area and/or surroundings.
Ensuring a neat and organized work area, trash removal and keeping the area free of debris to include the proper maintenance of equipment and/or props.
Assisting with project initiatives and sustainment efforts as directed.
Understanding and actively participating in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Performing other duties as assigned.