Attendant-Golf TEST DO NOT APPLY

Marriott•Washington, DC

2h•Onsite

About The Position

This role involves transporting golf clubs to and from guest vehicles and group buses, assisting golfers with carts and equipment, and distributing scorecards. The attendant will also be responsible for staging golf carts, cleaning and storing rental clubs, organizing guest clubs, and maintaining the cleanliness of golf-related areas. Communication with the golf shop is key to ensuring efficient operations and guest satisfaction. Additionally, the role includes setting up and breaking down practice stations, picking up and washing balls from the practice facility, and ensuring the security of all golf equipment. The attendant must also adhere to company policies, report accidents, maintain a professional appearance, and protect company assets. A significant part of the role involves providing excellent guest service, including welcoming guests, anticipating their needs, and assisting individuals with disabilities. The job requires clear communication, positive working relationships, and adherence to quality standards. Specific physical requirements include standing, sitting, or walking for extended periods, moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds, manipulating objects with fine motor skills, and navigating uneven or slippery surfaces, as well as stairs and ramps. Reaching overhead, below the knees, and performing other reasonable duties as requested by supervisors are also part of the job.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Transport clubs to/from guest vehicles and/or group buses.
Pick up and drop off guest golf bags at bag drop.
Provide directions to golfers to golf-related areas.
Assist golfers with carts and equipment.
Distribute score cards and pencils to golfers.
Remove golf carts from storage area and stage for play.
Remove rental clubs for use by guests, and clean and store after use.
Store, clean, tag, and organize guest clubs in bag room storage.
Clean, detail, restock golf carts after each use.
Document any golf cart damage and deficiency for mechanic's review.
Maintain cleanliness of golf-related areas.
Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.
Setup/reset/break down practice stations.
Pick up/wash balls from practice facility.
Ensure the security of all golf equipment in storage.
Notify manager/supervisor of any important issues as necessary.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.