ATTAIN Lab Coordinator, NYC - Staten Island

Research Foundation for SUNY•Staten Island, NY

9d•Onsite

About The Position

The ATTAIN (Advanced Technology Training and Information Networking) initiative is a statewide program funded by New York State to provide urban and rural communities with access to training and technology. ATTAIN offers access to academic, occupational, life skills, and workplace readiness training in coordination with local community-based host agencies. The ATTAIN team is seeking qualified candidates to join as ATTAIN Lab Coordinators at the Berry Community Center in Staten Island, NY. Reporting to the SUNY UCAWD ATTAIN Statewide Coordinator, the ATTAIN Lab Coordinator will provide on-site and remote coordination and facilitation of activities within the ATTAIN lab. This includes participant intake, needs assessment, software navigation support, IT support training, and overall lab management. In collaboration with their local community-based host agency and ATTAIN project staff, this position will work to achieve the enrollment, usage, and outcomes specified in their performance objectives and Program Year Plan (PYP).

Requirements

Associate's Degree with a minimum of 2 years of relevant experience in self-paced, online learning platforms and/or Learning Management Systems. An equivalent combination of education and experience will be considered.
Experience managing enrollment accounts and the intake processes using an online management system.
Experience with Computer Software applications.
Ability to troubleshoot IT productivity software, applications, and services.
Experience working with underserved/underprepared populations.
Strong interpersonal, oral, and written communication skills.
Strong organizational and presentation skills.
Proficient working knowledge of Microsoft Office applications.
Ability to promote professional and ethical behavior.
Ability to work independently as well as a part of a team.

Nice To Haves

Bachelor's degree in education or related discipline strongly preferred.
Bilingual (English/Spanish) preferred.
Two or more years' experience working with adult population (training, advising, and/or mentoring).
Experience working with Temporary Assistance for Needy Families (TANF) recipients.
Experience in community outreach.
Microsoft certifications.

Responsibilities

Proficient delivery of ATTAIN services and self-paced resources (e.g., Academic Preparation, Career and Technical Education, ESL and Language Learning), Microsoft Certification training resources, and any additional online third-party resource(s).
Conduct ATTAIN enrollment process and maintain participant records.
Determine participant Temporary Assistance for Needy Families (TANF) eligibility.
Facilitate remote and in-person orientation and training to enrolled participants.
Proctor certification exams through ATTAIN's Certiport Authorized Testing Centers.
Create and maintain a clean, comfortable, and orderly learning environment in the lab.
Report any technical issues and their resolutions to UCAWD, Program Coordinator, and the Program Manager.
Maintain participant records utilizing ATTAIN's Learning Management System and third-party courseware accounts.
Conduct social media outreach and promotional activities as approved by UCAWD, Program Coordinator, and the Project Manager.
Provide participant self-paced learning assistance and any navigational or technical support remotely or in person.
Support and track participant self-paced learning performance and outcomes.
Submit monthly status reports and maintain regular communication with UCAWD, Program Coordinator, and the Project Manager.
Assess potential partnerships based on strategic fit, alignment with organizational goals, and potential impact on the lab's mission and objectives.
Nurture ongoing relationships with partners, collaborators, and referral sources to strengthen engagement and maximize opportunities for collaboration and referrals.
Maintain an up-to-date monthly lab calendar.
Ensure policies and procedures of the host institution and The Research Foundation for The State University of New York are followed.
Evening and weekend hours (as applicable).
Travel (as applicable).
Other duties as assigned.