Hourly Pooled - Computer Lab Assistant, Academic Operations & Customer Relations

University of Wyoming•Laramie, WY

24d•$8 - $8•Onsite

About The Position

The ATS (Academic Technology Services) Computer Lab Assistant provides friendly, basic computer support to lab users and helps them with printing and software problems. The assistant troubleshoots account, quota, and email issues; keeps labs clean and orderly; collects lost and found items; and maintains records of print deposits. During quiet periods, the employee may do homework while on duty. Exams and optional training can provide opportunities for raises. This is a non-work-study position for an enrolled University of Wyoming college student, and the successful candidate must be available to work on campus. Applicants must submit the online application and a supplemental application form.

Requirements

Be enrolled as a University of Wyoming college student.
Have customer service experience.
Be familiar with consumer technology.

Nice To Haves

Excellent customer service skills.
Working knowledge of Microsoft Windows and Office.
Basic computing skills.
Ability to troubleshoot problems and communicate solutions.
Ability to work with cash amounts in U.S. dollars up to $100.

Responsibilities

Provide basic computer support and help users with printing and software problems.
Troubleshoot account, quota, and email problems for lab users.
Keep labs clean and orderly.
Collect lost and found items.
Maintain records of print deposits.
Complete exams and optional training to earn raises.