ATM Technical Support Specialist

Brink's Inc • Billings, MT

1d • Onsite

About The Position

PAI (A Brinks Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge (understand PC components and their basic function) and have an interest in technology. Classroom and hands on training provided.

Requirements

• High School Diploma or equivalent (required)
• Strong technical, problem solving, and communication skills
• Basic computer knowledge (components and connections)
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)
• Customer Focused
• Ability to proactively monitor ATMs for errors with minimal supervision
• Remain professional at all times
• Ability to multi-task and navigate computer applications quickly (basic office skills)
• Learn quickly when facing new problems and actively seek needed information from all available resources
• Ability to succeed in a fast-paced environment
• Ability to take ownership of issues through completion as needed
• Work well with others to solve customer issues
• Microsoft office suite; specifically Outlook and Excel
• Ability to learn other software programs quickly
• Able to use dual computer monitors efficiently
• Work in multiple systems to achieve a task
• Must be able to maintain complete confidentiality of any information he/she encounters.

Responsibilities

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.
• Provide professional support to customers and technicians.
• Assist with various tasks as assigned.
• Perform related duties as business needs present themselves, within your scope of practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees