ATM Service Technician - San Diego, CA

Cook Solutions Group•San Diego, CA

17h•Onsite

About The Position

Cook Solutions Group is seeking a Full-Time ATM Service Technician in San Diego, CA. This role requires excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. The primary responsibility is providing second-line maintenance for ATM banking products, with a focus on hardware and software problem diagnosis.

Requirements

High School Diploma or GED equivalent.
2-5 years related experience and/or training; or equivalent combination of education and experience.
Valid driver's license and clean driving record.
The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds.

Nice To Haves

NCR Certification is a plus.
Customer service experience is a plus.
Willing to train on security equipment.

Responsibilities

Performs basic installation on ATM products (multiple manufacturers).
Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
Prioritizes and plans service calls.
Contacts customer with the estimated time of arrival.
Escalates problems when appropriate.
Reassigns calls when appropriate.
Accurately reports service data.
Interacts in a professional manner with customers and co-workers to foster positive relationships.
Supports service technicians in performing preventative maintenance inspections on conventional products.
Maintains effective communication with Business Management Team and Service Technician Team members.
Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
Develops a working knowledge of all operating standards, practices, and procedures.
Completes equipment cleanings as specified in service agreement.
Performs other related duties as assigned.

Benefits

Competitive salaries
CSG pays 90% of the PPO insurance premium for the employee
CSG pays 100% of the premium for a high deductible plan
CSG pays 50% for dependents' insurance
401(k)-retirement match
Paid Time Off (PTO)
8 paid holidays per year
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
Commute time
Company vehicle
Gas card
Quarterly bonus program
Tuition reimbursement