ATM Phone Support Technician - W2
About The Position
As a team member on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects. The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet.
Requirements
- Previous background working in a large environment supporting the deployment and configuration of technology devices in the retail financial industry.
- Specific experience supporting ATM technicians in the installation’s steps in the field and software load/configuration from our remote support location.
- Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
- Ability to work in a fast-paced environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues.
- Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues.
- Strong communication skills when interacting with technology and non-technology stakeholders.
Responsibilities
- Managing ATM projects related to new installations, replacements, and temporary moves.
- Monitoring active technician dispatches and the overall health of devices.
- Acting as a liaison between support groups to provide resolution assistance.
- Partnering with Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management.
- Supporting the deployment and configuration of technology devices in the retail financial industry.
- Supporting ATM technicians in installation steps in the field and software load/configuration from a remote support location.
- Understanding the support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
- Working in a fast-paced environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and managing concurrent issues.
- Troubleshooting issues leveraging documented procedures and analytical problem-solving skills.
- Communicating effectively with technology and non-technology stakeholders.
Benefits
- Opportunity to convert to a permanent position
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
- Access to 11 thriving and diverse Teammate Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
