ATM Hardware Manager

Queensborough National Bank and Trust Co.•Augusta, GA

80d•Onsite

About The Position

The ATM Hardware Manager is responsible for managing Queensborough’s fleet of Automated Teller Machines (ATM) and Integrated Teller Machines (ITM). The ATM Hardware Manager will carry out supervisory responsibilities in accordance with the bank’s policies and procedures. The ATM Hardware Manager is also responsible for developing, maintaining, and implementing consistent policies and procedures for the Cash Servicing Teammates and driving efficiency through process improvement. The ATM Hardware Manager responsibilities will include training employees, planning, assigning, and directing daily tasks, completing performance appraisals and supporting the Cash Servicing Teammates as needed.

Requirements

Bachelors degree or equivalent experience
At least 5 years of banking and or operations experience
Must have familiarity with banking terms, products and Bank Regulatory Guidelines
Knowledge/experience in EFT and ATM procedures/processes
Experience performing research, troubleshooting, and issue resolution
Ability to successfully handle multiple tasks simultaneously
Strong customer service skills
Proficient in Microsoft Office Suite (Outlook, Word, Excel…)
Strong organizational and thorough follow up skills
Strong analytical skills. Proven quantitative and qualitative skills
Ability to multi-task and detailed oriented
Ability to accurately and effectively communicate with customers
Professional demeanor and clear and articulate speaking voice over the phone using correct grammar
Excellent interpersonal, verbal and written communication skills
A positive approach to working and learning and exhibiting a team approach to helping co-workers
Is flexible and able to adapt to a changing work environment and new technology
Unquestionable ethics, integrity, and values
High level of energy, passion, and commitment to excellence
Team player with the ability and willingness to work collaboratively with internal business partners.

Responsibilities

Assess ATM/ITM functionality and monitor fleet uptime.
Download and distribute quarterly patches from NCR for ATM & ITM fleet.
Oversee new installations or relocation of existing machines.
Works with ATM vendor to ensure ATM servicing practices are maintained.
Monitor the performance of ATMs by identifying problems and working with ATM vendor when necessary.
Tests applicable processes and procedures and collaborates with vendors and team members to align processes.
Complete cash and procedural reviews of operation controls, security controls, transaction process and cash audits as needed.
Order and manage daily cash levels for ATM and ITM network to ensure adequate funding and operational efficiency.
Develop and maintain team schedule as needed to meet operational demands and staffing requirements.
Collaborate with the Accounting Department to research, reconcile, and resolve ATM/ITM outages and balancing discrepancies.
Review, verify, and approve invoices related to ATM/ITM operations.
Review ATM/ITM transaction volume metrics to identify trends, support operational planning, and ensure service levels are maintained.
Performs other duties as assigned