ATM Coordinator (IT Technician)

Zions Bank•Midvale, UT

5d•Onsite

About The Position

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today We are seeking an ATM Coordinator (IT Technician) to join Zions Bancorporation in Midvale, Utah. The ATM Coordinator plays a key role in keeping the ATM fleet up and operational by troubleshooting network, hardware, and software faults on the machines.

Requirements

Proficient knowledge of and ability to trouble shoot computers and/or system, help desks, and/or banking operations.
Ability to coordinate and work with affiliate bank staff and vendors over the phone on projects, equipment change/add requests, and other ATM issues.
Ability to identify customer's needs, clarify information, research issues, and provide timely solutions/alternatives.
Strong phone and verbal communication skills along with active listening.
Requires High School diploma or equivalent and some experience with ATMs and ATM systems, banking, and banking operational processes or other directly related experience.
A combination of education and experience may meet qualifications.
Driving is an essential function of this role and as such, employees must have a valid driver’s license and good driving record.

Responsibilities

Manage inbound calls in a timely manner
Coordinate via phone and email affiliate requested moves, adds and changes of ATM equipment by working directly with vendors, property management, and IT to facilitate the process
Manage ATM maintenance projects, such as screen changes, ATM or system updates, etc.
Facilitate virtual meetings with vendors, track and provide problem resolutions, service agreement issues, and branch/operations updates
Provide troubleshooting to branch network callers and dispatch vendors for hardware/software issues
Other duties as assigned