ATM and Debit Card Specialist

First Horizon•Birmingham, AL

10d•Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: The ATM Operations Specialist role is responsible for supporting the ATM fleet in the following capacities: reconcilement of ATM cash and ATM deposits, ATM monitoring, support for banking centers and ATM related vendors, including phone support and assistance with ATM training, as needed. We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Requirements

High school diploma or GED and at least 4 years of experience or equivalent combination of education and experience
Minimum 5 years customer service experience
Microsoft Office suite
Vista ATM software (Diebold) preferred
Windows 10 experience preferred

Nice To Haves

Preferred 2-4 years of retail banking and ATM experience including balancing and fault corrections

Responsibilities

Currency ordering for Loomis serviced ATMs
Reconcilement of Loomis serviced ATM deposits and dispenser (cash and deposits)
Research and process ATM missing deposits and claims of shortage according to SLAs
Reconcilement of Loomis audits with Hogan/Mainframe
Provide phone support for banking centers and vendors
Fosters a positive working environment
Provides guidance and support to internal business partners and vendors in order to meet the needs of our external clients.
Continually searches for ways to improve customer service and remove barriers
Maintains all documentation according to departmental and company retention guidelines.
Performs all other duties as assigned