Debit Card Specialist, TransFund

Jobs at BOK Financial • Tulsa, OK

1d

About The Position

The Debit Card Specialist , TransFund is a subject matter expert on Visa and MasterCard rules and regulations and primarily responsible for performing complex investigations to assist 350+ financial institutions. The position coordinates with financial institutions to identify, analyze, and resolve process problems. Responsible for documenting and providing proper justification communicated to the Network processor in resolving issues

Requirements

• Required level of knowledge is normally acquired through completion of an Associate’s Degree in Business and 4+ years related experience in debit card servicing or equivalent work experience of 8+ years.
• Thorough knowledge of accounting principles and practices.

Responsibilities

• Serve as a front-line consulting resource for functionality of primary processing applications.
• Offer specialized expertise for numerous participants using Visa and MasterCard rules and regulations.
• Serve as subject matter expert source for industry knowledge and research new industry products, practices and regulations.
• Analyze transactions and approve/decline adjustments.
• Provide guidance and instruction to third party processors.
• Initiate adjustments and complete quality review of documentation for participants.
• Complete daily investigations and analysis of acquiring banks transmittal reports (400+ financial institutions) to determine mode of entry for charge back eligibility.
• Contact customers, merchants and acquiring banks for details to determine course of action.
• Evaluate and analyze incoming OCCU charge backs; make decisions whether or not charge backs should go through arbitration, compliance filing, or be charged off.
• Complete source documents and prepare supporting documentation for case filing or charge offs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees