Director, Debit Card Fraud Risk
About The Position
Director, Debit Card Fraud Risk Fraud Risk & Control Job Description The Fraud Risk and Control’s (FRC) Debit Card Team is responsible for ensuring that the Fraud Program for Fidelity’s Debit Card portfolios are effectively protecting customers and Fidelity from the risk of fraud while delivering a remarkable customer experience. As a Director in the Debit Card Fraud Team, you will be responsible to support the design and oversight of the Debit Card Fraud Management Program as well as to support Debit Card related strategic initiatives with fraud control subject matter expertise. You will deliver value to the team by providing analytical insights, fraud control and debit card subject matter expertise as well as participating in the daily operation of the team to prevent and detect fraud and mitigate its impact. Specifically, you will: Design dashboards, reports and Key Performance Indicators and monitor that fraud losses, customer experience and costs are within the company’s expectations. Use data to generate insights, interpret trends and support root cause analysis. Support strategic changes and initiatives by designing and specifying fraud controls and ensure their effective implementation. Develop policies and procedures, conduct reviews to manage and mitigate fraud. Liaise and collaborate with key partner teams to ensure effective fraud controls are in place for the existing Debit Card Portfolios and for new strategic initiatives. Influence the broader strategic decisions of the Debit Card Product Team by providing fraud control insights and communicate the priorities of the FRC team. Collaborate with partner teams to respond to fraud events, mitigate risk and customer impact.
Requirements
- Batchelor degree in economics, finance, data or computer science or similar technical fields
- 10+ years of work experience in finance and fraud or related fields
- Proven experience in fraud management for payment cards in financial services industry
- Familiarity with current trends and risks in the Payment Card Industry and debit cards specifically
- Hands on experience in generating analytical insights from large scale data using python and SQL or similar programming languages
- Experience in project management and problem solving in complex environment.
- Familiarity with process mapping, control design and fraud investigations
- Excellent communication skills and ability to collaborate with a diverse set of key stakeholders
Responsibilities
- Design dashboards, reports and Key Performance Indicators and monitor that fraud losses, customer experience and costs are within the company’s expectations.
- Use data to generate insights, interpret trends and support root cause analysis.
- Support strategic changes and initiatives by designing and specifying fraud controls and ensure their effective implementation.
- Develop policies and procedures, conduct reviews to manage and mitigate fraud.
- Liaise and collaborate with key partner teams to ensure effective fraud controls are in place for the existing Debit Card Portfolios and for new strategic initiatives.
- Influence the broader strategic decisions of the Debit Card Product Team by providing fraud control insights and communicate the priorities of the FRC team.
- Collaborate with partner teams to respond to fraud events, mitigate risk and customer impact.
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
