Atlassian Subject Matter Expert

Sabel Systems Technology Solutions • Beavercreek, OH

21h

About The Position

Sabel Systems is seeking an Atlassian Subject Matter Expert to support DoD programs by configuring, migrating, troubleshooting, and documenting Jira, Confluence, and Jira Service Management environments. The role includes migrating data from Atlassian Data Center Edge (on-premises) to an Atlassian Data Center Microsoft Azure environment and providing direct customer support through email and Microsoft Teams. The position also creates Atlassian configurations, automations, dashboards, documentation, and demonstrations, while managing daily tasks through Jira and SharePoint or Jira Service Management ticketing systems.

The employee will follow Sabel service-level policies, provide timely and professional customer communications, research solutions independently, document findings for customers and teammates, and participate in team meetings and Agile ceremonies. The role may require remote or in-person demonstrations and travel of approximately one week per quarter, up to 10% of the time.

Sabel Systems describes its work as delivering secure, scalable digital engineering ecosystems for DoD programs, with an emphasis on government ownership, traceable decisions, and avoiding vendor lock-in. The company highlights its values of Bias for Action, Integrity, and Delivery Excellence, and states that employee growth and well-being are central to its employee value proposition. Compensation is determined with the hiring manager and may vary based on contract and labor category alignment, experience, skills, education, certifications or licenses, and geographic location.

Requirements

• Must be a U.S. citizen and able to obtain at least a Secret-level security clearance.
• Strong spoken and written English skills.
• At least 5 years of Jira, Confluence, and Jira Service Management experience.
• At least 3 years of Atlassian data migration experience.
• Experience using Adaptavist ScriptRunner for workflow customizations, field behaviors, custom listeners, and automations.
• Ability to create JQL and CQL filters.
• Strong experience troubleshooting and explaining Jira, Confluence, and Jira Service Management.
• Proficiency with Microsoft Office 365.
• Ability to travel approximately one week per quarter, up to 10% of the time.

Nice To Haves

• Bachelor’s degree with at least 2 years of experience in technical support or technical customer service.
• DoW knowledge or experience.
• Jira, Confluence, or Jira Service Management training, Atlassian badges, or Jira certifications.
• High-level understanding of technology.
• Experience with Agile processes and practices.
• Experience with configuration management.
• Experience working in technical support.

Responsibilities

• Migrate data from Atlassian Data Center Edge (on-premises) to an Atlassian Data Center Microsoft Azure environment.
• Work directly with customers by Microsoft Teams or email to understand concerns and troubleshoot Jira, Confluence, and Jira Service Management configuration changes.
• Configure Jira workflows, issue types, board filters, custom screens and fields, components, swimlanes, boards, and board permissions.
• Build Jira and Jira Service Management automations and configure Jira Plans/Roadmaps.
• Create Confluence pages, dashboards, metrics, and document repositories, including macros that support dashboards and metrics.
• Explain the utility of configuring Jira Kanban versus Scrum boards.
• Use Adaptavist ScriptRunner to create workflow customizations, field behaviors, custom listeners, and automations.
• Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters.
• Follow service-level agreement policies, respond to support requests in a timely manner, and follow up with customers to ensure satisfactory support experiences.
• Maintain customer troubleshooting solutions documentation in Confluence for sharing with Sabel teammates.
• Research potential solutions using Atlassian community pages or web searches.
• Create Jira, Confluence, and Jira Service Management how-to guides or presentations as requested, proofreading them before release.
• Write user troubleshooting instructions when solutions are discovered and share them with the internal Sabel team.
• Coordinate customer meetings, send Microsoft Teams invitations, join calls on time, and schedule and attend follow-up meetings as needed.
• Attend daily stand-ups, Sprint Reviews, Retrospectives, and other team meetings on time.
• Maintain professional communications and appearance with customers and teammates, responding promptly to emails and participating in Microsoft Teams calls.
• Conduct remote and/or in-person Jira, Confluence, and Jira Service Management demonstrations as required.
• Manage daily work tasks using a Jira board and SharePoint or a Jira Service Management technical support ticketing system.

Benefits

• Healthcare.
• Financial assistance in the event of illness, injury, disability, loss of work, or death.
• Health savings accounts.
• Retirement plans.
• Paid time off.
• Paid holidays.
• Education and training program reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed