Atlassian Admin with Forge

Infosys•Raleigh, NC

About The Position

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below: Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided. Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions. Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability. Conduct code reviews, do changes to the codebase and maintain code repositories. Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards. Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications. Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability. Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.

Requirements

Experience in Atlassian Cloud administration: Jira Software Cloud, Jira Service Management Cloud, Confluence Cloud, Atlassian organization/site/user management.
Jira/JSM/Confluence support experience across L1/L2/L3 with enterprise-scale user base and production support processes.
Experience in Atlassian Forge development: Forge UI Kit, Custom UI, Forge Functions, Forge Storage APIs, Web Triggers, Custom Fields, security/permission models, deployment and maintenance.
Experience building Jira Forge Apps and Confluence Forge Apps; ability to evaluate marketplace-ready/custom solutions.
Atlassian integrations using REST APIs, webhooks, event-driven engineering; integration with MS Teams, ServiceNow, and enterprise applications.
Plugin/app configuration and troubleshooting experience; ability to manage and optimize around 20+ Atlassian plugins.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Nice To Haves

AWS exposure is good to have but not mandatory: CloudFront, CloudWatch, EC2, EBS, EFS, RDS, S3, SNS, SQS, VPC, ALB, IAM, Lambda, Route53, CloudFormation, Terraform, AWS CLI, DMS, Amazon Backup.
Experience with JavaScript, JSON, XML, REST API, Postman, OAuth, SAML/SSO, MFA, logging and testing skills preferred
Experience with AI observability, AI governance, privacy/security controls, and secure AI implementation patterns.

Responsibilities

Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
Conduct code reviews, do changes to the codebase and maintain code repositories
Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects