Athletics Travel Manager, West Virginia Athletics

TKO•WV-West Virginia University (OL), WV

4d•Onsite

About The Position

The Account Manager provides dedicated athletic travel support for the university, providing the highest personal service to coaches, student-athletes, staff members, and guests of the department. The ideal candidate is dependable and punctual with a passion for extensive teamwork, bringing a professional portfolio built on great customer service within but not limited to the hospitality and travel industries. Position will be on-site and based in Morgantown, WV.

Requirements

Knowledge of general office PC-based programs, including Microsoft Office 365.
Strong judgement and decision-making skills.
Ability to produce accurate work under stress of ticketing deadlines.
Fast thinking and professional customer service skills.
Exceptional verbal and communication skills.
High efficiency in task management, prioritization, and organization.
Possess a skill for achieving success and personal growth while working independently and from within a setting of remote training and support.
Proven competence in managing multiple tasks concurrently.
Be punctual, be reliable, be a teammate, be a friend.

Nice To Haves

Understanding of GDS reservation systems, specifically Sabre, is preferred though not required.

Responsibilities

Handle vacation coverages for our one-person onsite schools.
Arrange all aspects of athletic individual travel including GDS domestic and international air, hotel, and car bookings.
Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings.
Calculate and perform exchanges including group and individual travel, both domestic and international.
Understand Anthony Travel Group Airline Policies.
Understand Anthony Travel Preferred Bus and Hotel Programs.
Provide excellent customer service to both external and internal customers via phone and email correspondence.