Athletics & Concessions Manager - Northwestern University Chartwells

Compass Group•Evanston, IL

2d•$65,000 - $70,000•Onsite

About The Position

Working as the Athletics & Concessions Manager – Northwestern University for Chartwells will allow you the opportunity to work with great people like you! You will be surrounded by people that are passionate about what they do. This position is responsible for supporting the overall management and execution of athletics, concessions and catering operations across assigned athletic venues and events.

Requirements

Minimum 3 years of management experience in food service, hospitality, concessions, catering, or retail dining operations.
Strong leadership, communication, and organizational skills.
Experience managing labor, inventory, and financial performance.
Proficiency with Microsoft Office applications.
Ability to work evenings, weekends, and holidays based on event schedules.
ServSafe and BASSET Manager Certifications or ability to obtain certifications.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, Food Service Management, or related field preferred or equivalent experience.
Experience in higher education dining, sports & entertainment venues, or large-scale hospitality operations preferred.
Catering sales and event management experience a plus.
Experience working in a unionized environment a plus.

Responsibilities

Manage all aspects of athletic and concession operations, including operational planning, staffing, inventory, setup, service execution, and post-event breakdown for game days and special events, while ensuring excellent guest service, food safety, company compliance, and achievement of financial and operational goals.
Ensure efficient service execution through proper staffing, inventory management, and operational planning.
Monitor food quality, presentation, cleanliness, and customer service standards.
Maintain compliance with all company, university, local, state, and federal regulations.
Coordinate and oversee on-campus athletic, concession and catering events, including meetings, conferences, receptions, athletic events, and special functions.
Partner with clients to understand event requirements, menus, timelines, and service expectations.
Conduct site visits and event reviews to ensure client satisfaction.
Manage event logistics, including staffing, equipment, transportation, setup, service, and breakdown.
Monitor athletic and concession event costs and profitability while maintaining service excellence.
Monitor labor, food, and operating costs.
Foster a positive, inclusive, and high-performance work environment.
Address customer concerns promptly and professionally.
Ensure adherence to food safety and sanitation standards.