Athletic Trainer/DME Field Service Rep (Mountain View, CA)

Enovis•Mountain View, CA

1d•$65,971 - $81,902

About The Position

Enovis is seeking a patient-focused Field Service Representative in Mountain View, California, to support orthopedic care and help patients live active lives. The role is part of the Field Services – Bracing & Supports business unit and works with products such as DonJoy, Aircast, ProCare, and Exos. The representative serves patients and healthcare providers in orthopedic practices, hospitals, and clinics, supporting fitting, education, customer service, and account operations. The position involves measuring and fitting orthopedic soft goods and functional braces, educating patients and healthcare providers on appropriate product use and care, and providing information about expected outcomes. It also includes coordinating follow-up fitting appointments, managing stock-and-bill services and inventory, and completing required documentation through Enovis platforms in accordance with billing, compliance, regulatory, and company procedures. The role reports to the Field Service Team Lead. The work takes place in physician offices, hospitals, and clinics and may involve exposure to airborne and bloodborne pathogens. Travel may range from 10% to 90% depending on location; overnight travel is not required. The position requires frequent lifting or moving of up to 60 pounds. Enovis does not provide employment visa sponsorship; applicants must have full-time U.S. work authorization without requiring sponsorship.

Requirements

At least 3 years of experience in a hospital, healthcare facility, clinic, physician’s office, or as an independent contractor directly caring for orthopedic patients, or related experience.
Bachelor’s degree in a related field, or equivalent related experience may be considered.
Demonstrated patient-care experience.
Experience working with multiple physicians.
Demonstrated experience applying soft goods or functional bracing.
Ability to satisfy third-party credentialing and screening requirements for access to hospital accounts.
Valid driver’s license and current automobile insurance.
Full-time work authorization in the United States now and in the future without requiring employment visa sponsorship.

Nice To Haves

Experience with inventory management programs and/or electronic medical records (EMRs).
Active Athletic Training license with the appropriate state regulatory body and/or Board of Certification (BOC) in Athletic Training.
American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, National Board for Certification of Orthopedic Technologists (NBCOT), BOC Physical Therapy Certification, or Orthopedic Technology Certification.
Experience with and knowledge of insurance reimbursement and DME billing requirements.

Responsibilities

Measure and apply orthopedic soft goods, functional bracing, bone growth stimulation, and other prescribed Enovis products.
Educate patients and healthcare providers on appropriate product use and care and provide accurate information about expected outcomes.
Coordinate follow-up brace-fitting appointments as needed.
Provide routine customer service to patients, physicians, physician assistants, and other clinical staff according to established policies and procedures.
Manage accounts and day-to-day service operations for stock-and-bill programs customized for orthopedic practices.
Organize and track inventory, participate in required inventory audits, and manage defective-product returns and exchanges.
Complete required forms and documentation through Enovis secure automation platforms for delivery to the appropriate billing department, following compliance, regulatory, and company requirements.