Athletic Facility Assistant

University of Toronto•Mississauga, ON

1d•Onsite

About The Position

Under general supervision, provides a variety of athletic facility related services in a highly customer service-oriented environment. This includes assisting with and monitoring access for the health, safety, and security of the facility, issuing towels, keys, and equipment, setting up, dismantling, and storing equipment for co-curricular and curricular programs, and performing laundry duties, repair, cleaning, and maintenance. The main focus is to provide all members with a high standard of customer service in accordance with standard operational procedures. Flexibility to perform a wide variety of duties and attend to multiple tasks is necessary. The degree to which tasks are performed will vary based on the employee's schedule.

Requirements

Completion of Grade 12 or acceptable equivalent combination of education and experience.
Must successfully complete a current recognized Standard First Aid, AED, and CPR certificate within the probationary period.
A minimum of one year of related experience in a customer service-oriented position.
Familiarity with athletic facilities, equipment and/or programs.
Basic computer skills.
Ability to perform the essential physical functional requirements of the position.
Excellent oral communication skills.
Considerable public-relations skills, diplomacy and tact.
Conflict management skills.
Ability to deal calmly with angry or upset individuals.
Basic reading and writing skills.
Ability to exercise good judgment and initiative.
Ability to resolve problems.
Ability to participate effectively within a team.
Understanding of diversity and equity issues.
Demonstrated ability in following written and oral instructions.
Demonstrated ability in dealing courteously and effectively with students, University staff, faculty, the public and team members.
Ability to provide information in a clear and concise manner.

Responsibilities

Checks membership cards and approves or denies entry to the facility, explaining regulations and directing users as needed.
Performs walk-arounds of indoor and outdoor facilities to monitor safety, security, and maintenance issues, ensuring compliance with regulations.
Checks and secures doors, reporting deficiencies to supervisors or emergency services when necessary.
Completes log reports of monitoring rounds, noting deficiencies and problems.
Responds to emergency first aid and safety situations and completes appropriate reports.
Performs final rounds and lock-up of buildings, ensuring the facility is cleared of all personnel.
Assumes a lead role in maintaining general facility operations in the absence of supervisors.
Provides general information about facilities, schedules, memberships, fees, services, and activities.
Acts as a first responder, staying informed of services and program changes to resolve conflicts.
Books squash and tennis courts according to standard operating procedures.
Issues and receives towels, keys, and athletic equipment to/from facility users.
Projects a positive professional image through dress and behavior.
Serves as front-line reception for complaints, emergencies, and requests for assistance.
Responds quickly to crisis situations requiring independent decision-making.
Provides support to part-time staff in daily operations.
Assists managers with communication by liaising with contractors, tradespeople, and emergency services.
Prepares laundry for washing, operates commercial laundry machines, and folds/hangs items.
Maintains and operates commercial washers and dryers, performing minor maintenance.
Maintains inventory of towels, soap, laundry chemicals, and athletic equipment, notifying supervisors when supplies are low.
Handles hazardous laundry chemicals safely.
Sets up, dismantles, moves, and stores equipment and furnishings for programs and events.
Ensures equipment and materials are stored in an orderly fashion.
Performs repairs, cleaning, and preventative maintenance to exercise fitness equipment.
Maintains logs for inventory, loss, damage, and usage of equipment and supplies.
Cleans lockers, removes inappropriately stored belongings, and helps maintain locker room cleanliness.
Performs seasonal locker clean-outs, cutting locks as required.
Maintains, sanitizes, and cleans all relevant work areas.
Receives and logs incoming deliveries.
Liaises with and provides service to contractors, rental groups, media, and emergency services.
Performs minor maintenance work as required.
Assists with staff orientations and basic job training.
Provides guidance and assistance to apprentices, interns, and others.
May issue and sell guest passes when the main office is closed.
May assist with mailings and promotions.
Provides input into the design and implementation of operational procedures and building projects.