Athletic Center Front Desk Associate

NORTH RANCH COUNTRY CLUB•Westlake Village, CA

1d•$18 - $20•Onsite

About The Position

The Athletic Center Front Desk Associate is responsible for delivering exceptional member service while supporting daily operations across the Athletic Center including the Racquets facilities, Gym, Pool and Kids Club. This role ensures a welcoming, organized, and safe environment for members and guests. Note: Kids Club responsibilities are assigned only to employees who maintain current CPR, First Aid, and AED certification.

Requirements

Strong organizational and time management skills, with the ability to prioritize tasks effectively in a multi-functional role
Proficiency in club management software and basic computer applications (e.g., Microsoft Office Suite)
Excellent verbal and written communication skills, with the ability to interact professionally with members, guests, and staff
Ability to work in a fast-paced environment while managing multiple responsibilities
Professional demeanor with strong interpersonal skills and a consistently positive, member-focused attitude
Ability to anticipate and assess member and guest needs, delivering personalized and attentive service
Demonstrated problem-solving skills and the ability to remain calm, composed, and solution-oriented under pressure
Strong attention to detail, particularly in scheduling, reservations, and financial transactions
Ability to work both independently and collaboratively within a team-oriented environment
Ability to enforce club policies and procedures in a courteous, firm, and consistent manner
Reliable and punctual, with flexibility to adjust to changing operational needs and schedules
Knowledge and ability to perform required role during emergency situations.
Knowledge of child supervision best practices and the ability to respond appropriately in emergency situations, including proper use of CPR, First Aid, and AED certification
Strong customer service and communication skills
Ability to multitask and work across multiple service areas
Professional, reliable, and team-oriented mindset
Current CPR, First Aid, and AED certification (required for Kids Club responsibilities)
Valid Food Handler certification (as required for applicable service areas)
Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
Must be able to sit for prolonged periods of time.

Nice To Haves

Employees who meet certification requirements and are assigned Kids Club responsibilities may be eligible for additional compensation, based on role participation and operational needs.

Responsibilities

Answer incoming calls promptly, route them appropriately, and record accurate messages for members and staff
Greet members and guests in a friendly, professional, and welcoming manner
Utilize club management software to coordinate reservations, bookings, and daily scheduling activities
Maintain a clean, organized, and professional front desk and surrounding areas, including the gym, pool, Racquets Shop, and courts
Conduct routine walkthroughs of club facilities to ensure members and guests are properly checked in and in designated areas
Provide accurate schedules, directions, and club information to support a high level of service
Monitor and report unauthorized individuals to ensure safety and security
Manage traffic flow in the lobby and reception area to maintain smooth and professional operations
Ensure appropriate background music is maintained throughout designated club areas
Enforce club policies, including dress code guidelines, in a courteous and consistent manner
Maintain adequate inventory of front desk supplies
Oversee lost and found operations, including tracking and returning items
Follow opening and closing procedures to ensure the facility is properly prepared and secured
Coordinate with Facilities Maintenance to report and follow up on repair needs
Manage court, clinic, lesson, and event reservations in person, by phone, or via email
Promote racquets programs, clinics, tournaments, and events to enhance member engagement
Provide clear directions to members and guests regarding court assignments
Assist the Director of Racquet Sports with reporting, inventory, pricing, promotions, and discounts
Provide day-of support to coaching staff by communicating lesson arrivals, schedule updates, and cancellations
Provide personalized assistance with Racquets Shop merchandise selection and purchases
Process retail transactions and fulfill special orders accurately and efficiently
Maintain cleanliness, organization, and inventory standards in the Racquets Shop and storage areas
Rotate stock and maintain merchandising displays
Collect applicable fees from members and guests upon arrival
Supply towels, cups, and ice as needed
Support tournament operations, including setup, staging, and scoreboard management
Communicate member feedback and concerns to club leadership
Supervise and engage children in a safe, structured, and welcoming environment
Follow check-in and check-out procedures, including verification of authorized guardians
Plan and facilitate age-appropriate games, activities, and crafts
Monitor behavior to ensure a positive, inclusive, and respectful environment
Ensure allergies, medical needs, and special considerations are properly documented and communicated
Maintain cleanliness and organization of the Kids Club area, including setup and breakdown
Follow all safety and emergency procedures in accordance with certification training
Communicate effectively with parents/guardians, providing updates as needed
Uphold Kids Club policies, including: Maintaining capacity limits, Ensuring children are potty-trained, Verifying parents/guardians remain on property, Restricting participation of sick children, Prohibiting administration of medication, Enforcing approved items and no outside food/beverages, Maintaining a calm, respectful environment, Following procedures for upset children, including parent notification when necessary