Athlete Services Coordinator

Ironman•Louisvillle, CO

3d•Onsite

About The Position

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group . The Athlete Services Coordinator is responsible for overseeing part of the athlete experience (including side events), from the setup of on-line registrations, athlete inquiries, website management, bib allocation, athlete communication via e-mails, warehouse management and post-race shipping. They must work closely with the Athlete Services Coordinators/Manager, Race Director, Operations team, and Marketing team to ensure a smooth experience for athletes.

Requirements

Comprehensive knowledge of Microsoft Office
Travel and work in sport events on weekends
Bachelor's degree or vocational school ideally in administration, economy, sport, endurance/event business
Internship in sport event area, customer service
Projects studies (Experience in sports or customer service projects is valuable.)

Nice To Haves

Spanish/French knowledge

Responsibilities

Plan registration openings
Set up registrations in Active/other reg platforms
Coordinate & align with Operations & Marketing/Communications
Work with partnerships for comp/discounted entries
Answer incoming emails and phone calls
Athlete mailings and communications SLA (Service Level agreement): all tickets must be answered within 2 business days
Assist with website & social media as needed
Make sure content is consistent across all platforms and up to date
Assist on social media updates when required or have information to be announced (posts always made by the PR/Marketing department)
Answer DMs to social accounts
Understand and work with IT Modules Njuko/Ticketsocket D365 CRM
Execute pre/post event procedure
Inventorying of non-retail items/print
Coordinating and executing Packet Stuffing
Set up and management of Athlete Check In
Race day duties as needed by Ops Team
Execute Award ceremony and Slot Allocation
Coordinate shipping of registration materials lost & found, etc. after each event
Resolving any shipping issues from events
Support the Athlete Services Team
Handles all post-race shipping/organization of Athlete Services items in warehouse
Helps with pre-race shipping of AS items from warehouse
Non-retail print Orders (sends to Manager/Director for approval/submission)
Helps with inboxes race week/PTO of AS coordinators (can travel as needed, but mainly non-travel position)