Athlete & Horse Services Coordinator
About The Position
Under direction of the Assistant Director of Athlete & Horse Services, this position provides member service and creates positive member experiences both in person and via electronic communication; processes and maintains records of horse recording and/or registration applications, transfers, leases, and name changes; and researches problems. Additionally, this position is responsible for processing and posting results, facilitating issues regarding results, officials, entry forms and rules pertaining to events, coding competitions in AHSD for points, and providing complete customer service to competition staff from the beginning to end of each event. In addition, this position audits, reconciles and processes all results data submitted by competitions in order to ensure quality and completeness.
Requirements
- Ability to communicate effectively with members.
- Proficiency in the use of Microsoft Office applications.
- Excellent customer service skills with the ability to solve problems.
- Knowledge of equine and the equine sport.
Nice To Haves
- High School diploma or equivalent preferred.
- Six months customer service or data entry experience preferred
Responsibilities
- Processing horse recording applications, transfers, leases, name changes, and measurements.
- Providing member service via e-mail, telephone, and walk-ins.
- Reviewing pending horse files and researching problems.
- Serving as a liaison to competition managers, organizers and secretaries.
- Liaising with members, competition stewards and managers to correctly record measurements conducted at licensed competitions.
- Providing assistance on implementation of rule changes to competition management, secretaries, and members as they relate to the Athlete & Horse Services department functions.
- Assisting in receiving results into USEF databases, and ensuring results are complete, accurate, and organized according to procedure prior to data entry or processing.
- Processing competition results and appropriately coding sections to count for points.
- Interfacing with competition managers and/or competition secretaries to obtain and improve the quality of results submitted.
- Working with members and competition secretaries to correct points from competitions that have been previously processed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
