Aternity Performance Engineer

Raventek Solution Partners LLC•MacDill AFB, FL

6h•Onsite

About The Position

The Aternity Performance Engineer provides design, guidance, and support for the deployment of application monitoring technologies that supports our contract program operating at MacDill, AFB FL. The Aternity Performance Engineer provides knowledge and understanding of data networks, system administration, and application monitoring to the entire effort for the customers. This position works with the government, military, and other contractors to engineer, install, assess, and support the technical solution(s). The purpose of this program is to provide the customer with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to the customer, and the end-user who operates around the globe 24x7x365.

Requirements

Strong knowledge of Aternity, Tableau, Alluvio, Dynatrace, or similar tools.
Excellent communication, organization, and writing skills are required.
Sharp troubleshooting skills.
Ability to work independently.
Organizational and mentoring skills.
Knowledge of both Windows and Linux server OS.
Knowledge of API in pulling of data sets for analysis.
TS/SCI clearance required

Nice To Haves

DoD 8570 IAT II certification – CCNA Security, CYSA+, GICSP, GSEC, Security+ CE, CND, or SSCP

Responsibilities

Guide customers on application performance and monitoring.
Create custom reports and dashboards.
Identify trends for application performance across the enterprise.
Troubleshoot APM infrastructure issues.
Provide support for internal and external customers in an enterprise environment.
Support other team members in troubleshooting and project efforts.
Configure and install APM software.
Resolve support issues as they are escalated through the support tiers by troubleshooting cloud and local infrastructure.
Create, oversee, and maintain SOPs for customers.
Ensure customers receive top-of-the-line support in a polite and courteous manner.
Monitor application performance and integrity.
Maintain technical documentation as required.
Suggest improvements to increase application and/or endpoint performance.
Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
Submit regular Status Reports, as required by manager.
Monitor RavenTek email on a regular basis, at least three times per week, and respond accordingly.
Complete required compliance training as assigned.
Other duties as assigned.