At Your Service Runner

Marriott•Irvine, CA

5d•Onsite

About The Position

This role involves ensuring guest satisfaction by delivering requested items and services promptly and efficiently. Responsibilities include testing communication equipment, delivering various items to guest rooms such as rollaway beds, refrigerators, extra towels, bathrobes, toiletries, messages, mail, packages, and flowers. The role may also involve delivering food and beverages and assembling to-go orders. Additionally, the position requires adherence to company policies, reporting any incidents, maintaining a professional appearance, protecting company assets, and providing excellent guest service, including assisting individuals with disabilities. The job also involves developing positive working relationships, maintaining quality standards, and performing other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Test beepers and radios to ensure communications equipment works properly.
Place requested items such as rollaway beds and refrigerators in guest rooms.
Deliver extra towels, bathrobes, and other items to guest rooms.
Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
May deliver food, beverage or other amenities and assemble orders to go.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.