At Your Service Center Associate, Dayton Mall - Flex

Macy's • Dayton, OH

1d • Onsite

About The Position

At Macy's, we are more than just a store; we are a story that has captured hearts and minds for over 160 years. As an At Your Service Center Colleague, you are central to delivering a seamless and personalized shopping experience. You will support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, all while upholding Macy’s service standards. This role demands strong multitasking abilities, problem-solving skills, attention to detail, and a customer-first mindset. You will thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes beyond being a cashier; the customer is at the heart of everything we do. If you are passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you. You will also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. Every day starts with a positive example. As an At Your Service Colleague (AYS), you come in energized and ready to make an impact, greeting teammates with warmth, and helping ensure the At Your Service area is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions. In the At Your Service area, you lead through action, welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. You will assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized for a friction-free customer pick-up experience. You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders. You always finish strong by sharing Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. We believe service starts with each other, supporting one another with honesty, care, and collaboration. We know that excellence is a journey; we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Can work on your own but are great with team dynamics.
• Can handle electronic devices with no problem.
• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

• Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Uphold Macy’s service standards.
• Greet teammates with warmth and ensure the At Your Service area is clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions.
• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations.
• Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store.
• Be proficient in all systems needed to complete transactions.
• Ensure the collection area is organized for a friction-free customer pick-up experience.
• Recover merchandise and keep the pickup and return areas clean.
• Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
• Share Loyalty program benefits.
• Make sure customers have all they need.
• Support one another with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed