At Your Service Center Associate, Mall in Columbia - Part Time

Macy's•Columbia, MD

15h•$16 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help create personalized shopping experiences, support sales goals and teamwork, and maintain a clean, organized, inviting shopping space. Colleagues prepare the At Your Service areas for customers, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and welcome customers with genuine hospitality. They assist with total store fulfillment, use the systems needed to complete transactions, keep the collection area organized, and help ensure BOPS orders are completed promptly and delivered curbside when required. They also recover merchandise, maintain clean pickup and return areas, share loyalty program benefits, and work collaboratively to improve customer and store results. The role requires flexible availability, including days, evenings, nights, weekends, and holidays. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and availability. The position involves frequent interaction with customers and colleagues, use of electronic devices and transaction systems, and physical activities including standing, lifting, moving, reaching, and climbing ladders.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
Assist customers with total store fulfillment and provide a personalized, hospitable service experience.
Use the systems needed to complete transactions and keep the customer pickup collection area organized.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and keep pickup and return areas clean and shoppable.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward sales goals.
Collaborate with colleagues and contribute to individual and store results.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice