At Your Service Center Associate, Green Hills - Full Time
About The Position
As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
- Comfortable communicating and collaborating with customers and colleagues.
- Meeting daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
- Can handle electronic devices with no problem.
Nice To Haves
- Passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality.
Responsibilities
- Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Uphold Macy’s service standards.
- Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store.
- Be proficient in all systems needed to complete transactions.
- Ensure the collection area is organized so the customer pick-up experience is friction-free.
- Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean.
- Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
- Share Loyalty program benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Keep the shopping space clean, organized, and inviting.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
