At Your Service Center Associate, Santan Village - Part Time
About The Position
As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
- Comfortable communicating and collaborating with customers and colleagues.
- Meeting daily sales goal challenges.
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourceful and eager to start a new venture and can adapt to changing priorities.
- Can work on your own but are great with team dynamics.
- Can handle electronic devices with no problem.
Responsibilities
- Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Uphold Macy’s service standards.
- Greet teammates with warmth and help ensure the At Your Service areas is clean, organized, and ready for customers.
- Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions.
- Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations.
- Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store.
- Be proficient in all systems needed to complete transactions.
- Ensure the collection area is organized so the customer pick-up experience is friction-free.
- Recover merchandise and keep the pickup and return areas clean.
- Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
- Share Loyalty program benefits.
- Make sure customers have all they need.
- Support one another with honesty, care, and collaboration.
- Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
