At Your Service Captain, Gurnee Mills - Full Time

Macy's•Gurnee, IL

11h•Onsite

About The Position

As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, problem-solving, and building brand loyalty. You will drive results through promotional and Omni selling initiatives, such as By Online Pickup in Store and Curbside services. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Proficient in communicating effectively with customers and providing clear direction to colleagues
Self-starter in adapting quickly to changing customer expectations and needs
Resourceful and able to adapt quickly to changing priorities and deadlines
High school diploma or equivalent

Nice To Haves

1-2 years of direct retail experience preferred

Responsibilities

Role model and provide fast feedback on how to make every customer experience outstanding
Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange
Enhance the in-store customer experience by promoting our Macy's mobile app
Meet with People Leaders throughout the day to plan and monitor total store activities
Lead colleagues in the execution and completion of assigned tasks
Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes
Perform store opening and closing procedures, including accessing the alarm system and settling the registers
Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services
Keep current on updates to services, promotions and policies
Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders
Perform all applicable sales and/or support duties in addition to above
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice