At Your Service Agent
About The Position
The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass! We are seeking a committed and passionate hospitality professional to provide top quality service as At Your Service Agent. The Expert will operate the Hotel switchboard, in an efficient, professional and courteous manner, maintaining Five Star Service Standards. The Expert will respond to guest inquiries in regards to Hotel Information, Dining Information, and direct calls as appropriate to the Hotel personnel. The primary responsibilities for the At Your Service Agent will include but are not limited to: Uses private branch exchange (PBX) switchboard to connect interoffice and house calls. Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards. Keeps record of requests placed by guests and ensures requests are completed. Operates radio system to relay in-house messages and information. Inputs wake up calls. Places welcome calls to guests. Understands and can react to emergency situations and procedures. Utilizes PBX and front office computer system. The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming and internal telephone communication. Initiate the positive guest experience with the hotel. Relied upon to coordinate emergency communications to the fire and emergency response units. Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies. Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution. Review daily listings of upcoming hotel events. Develop general hotel operational background to provide information to guests. Report telephone related problems to Front Office Manager. Assist guests with dialing instructions as requested. Accept time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guests account. Process paperwork as directed during off peak periods. Complete competitive survey on a daily basis. Maintain neat and orderly work area.
Requirements
- Operate the Hotel switchboard, in an efficient, professional and courteous manner, maintaining Five Star Service Standards.
- Respond to guest inquiries in regards to Hotel Information, Dining Information, and direct calls as appropriate to the Hotel personnel.
- Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies.
- Develop general hotel operational background to provide information to guests.
Nice To Haves
- Expert in your craft
- Redefine hospitality in Cincinnati and beyond
- Be a part of a hotel that is exactly like nothing else
- Embark upon our journey to redefine hospitality and bring back the classics
Responsibilities
- Uses private branch exchange (PBX) switchboard to connect interoffice and house calls.
- Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards.
- Keeps record of requests placed by guests and ensures requests are completed.
- Operates radio system to relay in-house messages and information.
- Inputs wake up calls.
- Places welcome calls to guests.
- Understands and can react to emergency situations and procedures.
- Utilizes PBX and front office computer system.
- Initiate the positive guest experience with the hotel.
- Relied upon to coordinate emergency communications to the fire and emergency response units.
- Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies.
- Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution.
- Review daily listings of upcoming hotel events.
- Develop general hotel operational background to provide information to guests.
- Report telephone related problems to Front Office Manager.
- Assist guests with dialing instructions as requested.
- Accept time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guests account.
- Process paperwork as directed during off peak periods.
- Complete competitive survey on a daily basis.
- Maintain neat and orderly work area.
Benefits
- Free Parking or Free Monthly Bus Pass
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
