AST DIR, Student Affairs

University of Florida•Gainesville, FL

2d•Onsite

About The Position

This position is responsible for the day-to-day operations of DRC Testing Services, including the management and administration of all accommodated exams. The role involves developing and implementing standards and guidelines for testing services, supervising the scheduling of over 25,000 exams annually, and managing the Testing Office electronic database system. The individual will communicate and problem-solve with students and instructors regarding exam scheduling and concerns, and consult with and support faculty on the facilitation of accommodated tests. Collaboration with DRC staff to meet student testing needs and maintaining knowledge of testing adaptive software and assistive technology is crucial. The role also serves as a liaison with other departments and external agencies to disseminate information regarding testing services and office operations. Ensuring the Testing Office has a current inventory and communicating needs for order fulfillment to the Associate Director is also a key responsibility. The position supervises Testing Coordinators and Testing Assistants, conducting weekly one-on-ones and collaborating on training and onboarding. Assistance with student assistants and ensuring proper testing staff coverage are also part of the duties. The role involves serving on departmental, divisional, and university-wide committees and task forces, with the goal of supporting students with disabilities.

Requirements

Master's degree in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree in an appropriate area of specialization and four years of appropriate experience.
Proficient in use of a Windows-based computer and Microsoft Office.

Nice To Haves

Master’s degree in a related field of expertise (such as special education, business, or higher education); and four years of appropriate experience; or bachelor’s degree in a related field of expertise (such as education, business, or psychology) with at least five or more years of related and practical experience
Experience working with students with physical, sensory, psychological, or learning disabilities
Experience with high level customer service techniques and fundamentals.
Outstanding time management and organizational skills.
Strong student support services skills.
Effective professional written and oral communication skills.
Ability to work with a broad constituency.
Strong conflict management skills.
Strong relationship building skills (faculty, staff, and student staff, etc)
Strong work ethic and time management skills

Responsibilities

Responsible for the day-to-day operations of DRC Testing Services, to include management and administration of all accommodated exams.
Develops and implements standards and guidelines for testing services with the Associate Director
Supervises the scheduling of over 25,000 exams annually.
Manages the Testing Office electronic database system.
Communicates and problem-solves with students and instructors regarding exam scheduling and specific exam concerns.
Consults and supports faculty on the facilitation of accommodated test.
Collaborates with DRC staff to meet student testing needs and maintains knowledge and use of testing adaptive software and assistive technology.
Serve as liaison with other departments on campus as well as external agencies to receive and disseminate information regarding testing services and other related office operations and collaborations including with academic departments and support services.
Ensures the Testing Office has a current inventory of all items and communicates to the Associate Director for Testing Services when orders need to be fulfilled.
Supervises Testing Coordinators and Testing Assistants. Responsible for weekly one-on-ones to ensure expectations are being met.
Collaborates with Associate Director for training and onboarding of Testing team.
Assists the Associate Director with student assistants when needed, especially the schedule to ensure maximum coverage in all locations during all testing hours.
Ensures proper testing staff coverage throughout hours of operations.
Serves on departmental, divisional, and university-wide committees, task force. Serves as a liaison with other departments with the goal of supporting students with disabilities.
Other duties as assigned.