ASST. SLOT SHIFT MGR

Hollywood Casino at The Meadows • South Strabane Township, PA

5d • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals while monitoring achievement of performance and profit objectives. Adheres to scheduling requirements and coordinates with management regarding any concerns, with a focus on guest satisfaction. Assists in the departmental budget process by providing recommendations, supporting budget initiatives, and reporting budget concerns to management. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Provides authorizing and verifying signatures for jackpot payments, when applicable, in accordance with established procedures. Works closely with management to implement and oversee strategies related to customer service, comping, slot floor layout and mix, revenue growth, and expense management to maximize profitability. Shares responsibility for team member engagement by addressing and managing feedback, suggestions, complaints, and grievances. Assists with maintaining and processing departmental paperwork, logs, schedules, and communications. Shares responsibility for the overall integrity of daily operations during assigned shifts. Ensures regulatory compliance within the area of responsibility and reports potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• High School Diploma or equivalent and one (1) year of experience in Slots Operations; or two (2) years of customer service management experience; or an equivalent combination of education and experience.
• Thorough knowledge of Slots Operations.
• Excellent written and verbal communication skills and fluency and literacy in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) and knowledge of Slots operating systems.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients and customers.

Responsibilities

• Supervising staff and the overall daily management of a designated shift in the Slots department.
• Supporting, administering, and managing operational goals while monitoring achievement of performance and profit objectives.
• Adhering to scheduling requirements and coordinating with management regarding any concerns, with a focus on guest satisfaction.
• Assisting in the departmental budget process by providing recommendations, supporting budget initiatives, and reporting budget concerns to management.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Providing authorizing and verifying signatures for jackpot payments, when applicable, in accordance with established procedures.
• Working closely with management to implement and oversee strategies related to customer service, comping, slot floor layout and mix, revenue growth, and expense management to maximize profitability.
• Sharing responsibility for team member engagement by addressing and managing feedback, suggestions, complaints, and grievances.
• Assisting with maintaining and processing departmental paperwork, logs, schedules, and communications.
• Sharing responsibility for the overall integrity of daily operations during assigned shifts.
• Ensuring regulatory compliance within the area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED