Asst. Retail Manager

Blue Mountain Resort•Palmerton, PA

6d•Onsite

About The Position

This role is for an Assistant Retail Manager in a specialty ski/snowboard retail environment. The position involves overseeing daily operations, leading a team, managing inventory, and ensuring exceptional customer service. The company is a growing organization with over 40 years in the hospitality industry, emphasizing personal and professional growth, collaboration, safety, and fun.

Requirements

3+ years in specialty ski/snowboard retail
1+ year in a supervisory role
Proven buying or merchandising experience (assistant buyer, category specialist, or rep support)
Advanced proficiency in Yellowdog, Lightspeed, or similar POS
Intermediate Excel (pivot tables, VLOOKUP)
Familiarity with brand B2B portals
Exceptional communicator; able to translate technical specs into guest-friendly language
Thrives in fast-paced, seasonal flux; available for weekend/holiday shifts
Ability to stand, walk, frequent bending, lifting up to 25-50 pounds, and reach

Nice To Haves

Preferred working knowledge of DIN settings, waist widths, rocker profiles, and boot flex indices
PSIA/AASI certification or equivalent tuning experience a plus

Responsibilities

Open/close the store; oversee daily operations, visual merchandising, cash reconciliation, and security protocols.
Lead, train, and schedule the team of seasonal and year-round sales associates.
Conduct regular product knowledge sessions on hardgoods, softgoods, and tuning services.
Model exceptional customer service; resolve escalated guest issues with empathy and efficiency.
Attend regional rep previews, ISPO/Outdoor Retailer (virtual or in-person), and brand showrooms.
Perform audits and analyze sell-through reports, POS data, and competitor assortments to recommend SKUs, price points, and quantities.
Manage inventory accuracy via POS audits and cycle counts.
Ensure compliance with brand MAP policies, warranty procedures, and safety regulations.