L1 - Asst Restaurant Manager

Bear s Restaurant Group•Hartford, CT

11h•Onsite

About The Position

The Assistant Manager is dedicated to delivering an exceptional dining experience for every guest. This role supports the GM & AGM by overseeing the hiring, training, and supervision of hourly staff, ensuring they meet both customer service and sales objectives. Core responsibilities include leading pre-shift meetings, preparing end-of-shift reports, managing cash handling, optimizing daily labor schedules, and phasing shifts to align with sales targets. The Assistant Manager also evaluates and addresses employee performance, collaborates with the event team to execute special events, and ensures full compliance with Department of Labor regulations, company standards, local health and safety codes, and any additional assigned duties.

Requirements

High School Diploma or equivalent.
1-3 years management experience preferably in the Hospitality/Restaurant field.
Strong knowledge of federal, state, and local health and labor laws and regulations.
Excellent communication and interpersonal skills, with the ability to foster strong relationships with employees and managers at all levels
Proven ability to train, develop, and supervise staff, and collaborate with other managers to ensure smooth daily operations.
Capacity to delegate tasks effectively while maintaining accountability for outcomes.
Experience in performance evaluation and providing constructive feedback to team members.
Ability to foster a positive and collaborative work environment, promoting teamwork and employee engagement.
Skilled in conflict resolution and handling personnel issues with professionalism and discretion
Excellent organizational and time management skills with the ability to work independently, prioritize multiple tasks, and thrive in a fast-paced, dynamic environment.
Demonstrated ability to handle confidential information with the highest level of discretion and professionalism.
Proficient in computer skills, with a demonstrated ability to learn new software applications quickly.
Proficiency in accounting software, POS systems, and data analysis tools.
Strong analytical and problem-solving skills, with attention to detail and accuracy and the ability to address issues effectively and efficiently.
Exceptional verbal and written communication skills.
Successful completion of company training program, including mandatory sexual harassment training within 8 weeks of start date.
ServSafe certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment.
TIPS alcohol certification - must have or obtain within 8 weeks of start date and maintain certification throughout the course of employment.
Reliable transportation to report to work in accordance with a rotating weekly schedule.

Nice To Haves

Bachelor Degree in Hospitality, Tourism, Culinary, Business Administration or related field
Strong catering/to-go and events background
Experience in managing beer, wine and liquor and knowledge of state and local liquor laws
Knowledge of financial statements; including P&L, labor reports, cost of goods, sales & product mix, etc

Responsibilities

Assign key restaurant functions and tasks to hourly staff while maintaining oversight to ensure timely and successful completion.
Manage Profit and Loss (P&L) by enforcing cash control, security protocols, inventory management, labor optimization, and waste reduction. Take corrective actions as needed.
Assist in verifying and approving Daily Sales Summaries (DSS) within the accounting platform, including analyzing and explaining discounts, voids, and charitable donations.
Support inventory management, vendor orders, and invoice entry into the accounting system.
Ensure facilities and equipment are well-maintained, assisting in scheduling routine service calls and arranging timely repairs as needed.
Uphold existing company policies and procedures while identifying and suggesting corrective action plans for areas requiring improvement.
Ensure compliance with food safety, cleanliness, liquor purchasing and service, and security policies, exceeding local regulatory standards.
Maintain restaurant cleanliness and general appearance through daily inspections and hold staff accountable for meeting company standards. Conduct building walkthroughs with GM, AGM, & Operations Team as needed.
Collaborate with management to oversee Restaurant operations, focusing on labor targets, food and liquor costs, guest satisfaction, and event execution.
Perform hands-on work as necessary to address business needs, train staff, and model appropriate behaviors and company standards.
Assist in recruiting, interviewing, hiring, onboarding, and training staff to meet performance and customer service standards. Ensure hiring paperwork and required training are completed.
Work with the General Manager to identify and develop high-performing staff members who can contribute to Bear’s long-term success.
Assist in assessing staff performance and conducting formal and informal reviews for Shift Leads.
Manage staff performance, providing motivation and training to enhance team performance and operational excellence.
Administer disciplinary actions as needed, consulting the General Manager when appropriate, and ensuring compliance with labor laws. Immediately report incidents of harassment, escalated discipline, or terminations to the General Manager and Assistant General Manager
Assist in overseeing onboarding, staff training (e.g., ServSafe, TIPS), weekly scheduling, payroll accuracy, and documentation of attendance, performance, and disciplinary actions.
Monitor and coach staff interactions with guests, ensuring exceptional service delivery.
Audit food and beverage quality to meet company standards in terms of portion and quality.
Engage with guests to gather feedback, build relationships, and address service concerns promptly.
Collaborate with the management team to support and implement marketing initiatives to drive sales growth.
Actively participate in community engagement efforts and represent Bear’s brand at promotional events.
Perform additional responsibilities as assigned by District staff or Ownership, based on the needs of the business.
Adhere to the restaurant’s operational calendar to ensure completion of all required tasks in accordance with company deadlines.
Assist in the documentation of all workflows, processes, and procedures related to restaurant operations.