Asst Nurse Manager - OPD Adult Primary Care Community Clinic

Hartford HealthCare•Hartford, CT

21d

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us. The Adult Primary Care (APC) clinic is located at 132 Jefferson St., Hartford Hospital. APC Clinic has over 9,000 patient visits annually with an average of 40-50 patients per day. We are a busy outpatient ambulatory care clinic setting at a teaching hospital. We see patients for preventative annual care as well as patients with a wide range of health problems such as diabetes, high cholesterol, asthma/COPD and hypertension. Staffing includes attendings, APRNs, Residents, Psychologist, Social Worker, Nutritionist, Pharm D, RNs, MAs and MAAs. APC facilitates an ongoing relationship between patients and clinicians and fosters participation by patients in decision making about their health and their own care. The majority of our patients are bilingual with Spanish being their primary language and have health coverage under Medicaid. APC provides opportunities for disease prevention and health promotion as well as early detection of problems. APC guides patients through the health system, including appropriate referrals for services to other health professionals. We are recognized as a Patient-Centered Medical Home. Job Summary: The Asst Nurse Manager Amb is a Registered Nurse (RN) who has responsibility for the supervision of patient care, clinical personnel, and unit operations. This position supervises a work group to ensure that a high quality, cost-effective patient and family centered care is provided in support of the managed area’s strategic plan, and the function's goals and objectives. This position works collaboratively with functional leadership and is responsible for the oversight of daily operations of the assigned area including the supervision of nursing and non-licensed staff. This position manages resources, quality improvement, payroll, creating and maintaining colleague schedules and monitors patient throughput to facilitate efficient clinical operations. In addition, this position is responsible for a safe and therapeutic unit environment, which includes working as staff RN to assist as needed. This position supports leadership in ensuring standards of excellence and professional development are fostered and met. This position also participates in and may lead Performance Improvement work in their assigned area.

Requirements

Bachelor of Science in Nursing.
Master’s degree preferred.
Current CT RN license
Existing incumbents as of March 1, 2024, must obtain BSN within 3 years of this date.
2 years of nursing experience required.
At least one year of supervisory experience preferred.
Certified in Basic Life Support (BLS) provider credentialed form the American Heart Association (AHA).
Other certifications may be required by specialty.

Nice To Haves

Master’s degree preferred.
At least one year of supervisory experience preferred.

Responsibilities

Oversees all activities of the assigned practice/clinic - provides leadership and direction to direct reports and providers, and acts as positive role model.
Drives the development and execution of short and long-term business plans by collaborating with physician leadership and system administration in strategic planning and marketing for the practice/clinic.
Identifies and implements ways to maximize efficiency, productivity and resource allocation.
Resolves issues and notifies leadership of situations that may hinder team's ability to provide excellent service.
Responds promptly and effectively to patient and provider concerns.
Analyzes data reports and acts on significant trends affecting overall effectiveness of the department.
Participates in inter-departmental meetings and serves as liaison to outside stakeholders.
Develops, implements, monitors and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations.
Provides office-based nursing care in collaboration with provider as needed.
Calls in prescription medications to pharmacies under direction of provider, and observes and documents patient’s response to pertinent medications.
Manages and develops colleagues to include performance feedback and reviews, promotions, salary recommendations, corrective action and separations. Teaches, coaches and mentors colleagues to encourage their professional growth and development.
Manages staffing schedule and payroll to include monitoring and addressing attendance issues.
Assists nursing leadership with investigating and reviewing patient concerns, key performance indicators (KPI), colleague health exposures and compliance issues.
Communicates department/leadership decisions and policies to colleagues. Cascades the flow of information from leadership to the clinical team
Maintains active involvement with Clinical Quality Improvement activities.
Participates on committees as requested.
Performs other related responsibilities as required.