Asst. Mgr., Branch

NexaMotion Group • Pennsauken Township, NJ

2d • Onsite

About The Position

The Assistant Branch Manager will report to the Director of Sales and Operations, and will be responsible for assisting the branch operations, while providing outstanding service to our customers. The Assistant Branch Manager's responsibilities will include achievement of KPIs in these areas: warehouse operations, coordinating delivery / logistics, inventory management, office support management to include deposits, credits, and CODs, and reverse logistics. Handling inbound and outbound customer calls, providing excellent customer service in accordance with NMG policies and procedures Fulfill incoming customer orders accurately and efficiently, while maintaining precise inventory control Maintain an ongoing, effective relationship with key customers within the local market and maintain overall service standards for the entire customer base. Implement operations best practices at the assigned branch, maintaining a clean and organized workplace. Assist and oversee cash management process between the Branch and the Regional Credit department; work with Regional Credit Manager to address local customer credit/collection issues. In conjunction with Regional Operations Manager, review location to ensure current facility is optimized with respect to customer service and delivery reach. Help Lead a team of 3+ employees, including warehouse employees and delivery drivers.

Requirements

• Up to 3 years of leadership experience in a warehouse or distribution environment.
• Strategic thinking skills with strong business analytical skill sets.
• Excellent communication and people management skills, especially in regards to training and employee development.
• Proficiency in Microsoft Office suite.
• Demonstrated superlative leadership qualities with the ability to train and develop team members.
• Proven ability to work in a fast-paced environment while setting priorities, managing diverse job responsibilities with effective organizational skills, and working within deadlines.

Nice To Haves

• Track record of successful P&L performance and a keen understanding of what drives profitability.
• Bachelor’s degree with concentration in a business-related discipline or equivalent work experience.
• Automotive aftermarket experience.

Responsibilities

• Assist branch operations and provide outstanding customer service.
• Achieve KPIs in warehouse operations, delivery/logistics coordination, inventory management, office support (deposits, credits, CODs), and reverse logistics.
• Handle inbound and outbound customer calls, providing excellent customer service.
• Fulfill customer orders accurately and efficiently, maintaining precise inventory control.
• Maintain effective relationships with key customers and overall service standards.
• Implement operations best practices and maintain a clean, organized workplace.
• Assist and oversee cash management processes and address credit/collection issues.
• Review facility optimization with Regional Operations Manager.
• Lead a team of 3+ employees, including warehouse staff and delivery drivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree