Asst Manager Sales and Marketing Operations

Hilton Grand Vacations • Orlando, FL

3h

About The Position

The Assistant Manager Sales and Marketing Operations ensures a smooth flow of operations at the Front Desk, Kitchen and Marketing Reservations Departments by providing mentorship on procedures, updates on qualification guidelines, exhibiting a professional, friendly and courteous demeanor in all dealings with guests, management and other staff members at the Preview Center

Requirements

• Able to work a flexible schedule to include evenings, weekends, and holidays.
• Proficient in Microsoft Office
• 1-2 yrs leadership experience
• 2 years customer service experience
• Ability to work in a fast past, high pressure environment
• High School/GED
• 2+ years Supervisory Experience

Responsibilities

• Recruit, Hire, and Train Team Members on an ongoing basis.
• Develop, streamline the purchasing process for all sales center operations.
• Determine opportunities to decrease operational expenses with costs.
• Provide monthly departmental meetings to drive team culture and communication.
• Implement an employee recognition program to drive the partnership.
• Lead all aspects of the Kitchen Team and ensure all team members are delivering on their roles within the department.
• Implement performance management as necessary to ensure all team members are held to department standards.
• Lead Front Desk, assist with Kitchen and Marketing Reservations Team Members, conducting all performance-related situations, including annual performance reviews.
• Work with management to identify research and tackle problems relating to guests, transportation, staff schedules, gifting, and tour modifications.
• Verify all computer input and reporting at the end of shift.
• Ensures reports are processed timely and accurately, including NQ's, gifting chargebacks, and logs.
• Assists with processing all month-end clean-up sales reports to drive accurate business performance.
• Assist with tour allotments for Direct Marketing, HPC and In House to ensure departments are meeting budgeted tour targets, collaborating with Call Center.
• Interview guests to coordinate a Marketing survey to settle if the Guest is a qualified tour and assist with guest issues as needed.
• Supervise attendance of the Front Desk, Kitchen, and Marketing Reservations Team Members for S&M Operations Manager.
• Supervise guest check-ins and counselor assignments to ensure accuracy, following all line rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED