Asst. Housekeeping Manager
About The Position
The Asst.Housekeeping Manager at Asbury Ocean Club Hotel leads the daily operations of the housekeeping team, ensuring that every room and public space at this Michelin Key coastal property meets the high cleanliness and presentation standards that define the Asbury Ocean Club guest experience. This role manages housekeeping staff, schedules cleaning assignments, maintains quality standards, oversees linen and supply management, and ensures that the 54 handpicked rooms of this intimate beachfront retreat are always presented at their absolute best. Their leadership keeps the physical heart of the hotel beating beautifully every day. They are an ambassador of happiness and hospitality, inspiring both guests and fellow associates through their commitment to excellence.
Requirements
- One to two years of post-high school education.
- Experience required by position is from one to two years of employment in a related position with this company or other organizations.
- Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
- Requires supervisory/management skills.
- Lifting up to 50 lbs. of linen, supplies, furniture.
- Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
- Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
- Carrying up to 35 lbs. of supplies.
- Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Occasional kneeling required.
- Ability to communicate information and hotel services to management and guests.
- Ability to inspect guest rooms, public areas, and back of house, and review reports.
- Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
- Ability to interpret reports.
- Mobility -continuous movement throughout hotel. Continuous standing -90% of shift.
- Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
- No driving required.
Responsibilities
- Directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
- Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
- Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
- Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
- Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
- Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
- All other duties as assigned, requested or deemed necessary by management.
Benefits
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee assistance program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
