Asst General Manager
Hilton Grand Vacations•IL, IL
•$80,000 - $88,000•Onsite
About The Position
Wonderful opportunity to join the 161-room Historic Hotel Blake, located in the heart of the Printer’s Row neighborhood in downtown Chicago. We have been named number 58 on Yelp’s “Top 100 Places to Stay” list, attributable to our inspired hospitality mindset. We encourage you to join our service-oriented team where we strive to provide our guests with memorable experiences, while building our individual hospitality skills toward career growth opportunities.
Requirements
- Bachelor’s degree in Hospitality Management, Business, or related field (or equivalent experience).
- Minimum 5 years of progressive leadership experience in hotel or resort operations.
- Proven track record of improving property financial performance and guest satisfaction.
- Strong analytical and financial management skills.
- Excellent communication, interpersonal, and problem‑solving abilities.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency with hotel management systems (e.g., OnQ, OPERA) and Microsoft Office Suite.
- Demonstrated ability to lead, coach, and develop diverse teams.
- Commitment to delivering exceptional guest experiences.
Nice To Haves
- Knowledge of Hilton brand standards and vacation club operations preferred.
Responsibilities
- Support the General Manager in achieving revenue, occupancy, and profit goals.
- Oversee daily operations across front desk, housekeeping, and maintenance.
- Monitor key performance indicators and implement corrective actions to improve property performance.
- Lead and develop department heads, fostering a culture of service excellence and accountability.
- Ensure compliance with Hilton brand standards, safety regulations, and local laws.
- Handle guest escalations, ensuring swift resolution and maintaining high satisfaction scores.
- Assist in budgeting, forecasting, and financial reporting for the property.
- Conduct regular audits and inspections to maintain operational quality.
- Participate in recruitment, training, and performance evaluations of staff.
Benefits
- Comprehensive health care options starting day 1
- Travel Discounts Program with hotel rates worldwide
- Employee Assistance Program
- Numerous learning and advancement opportunities
- Flexible PTO plan for managers and above
- Company culture that values work-life balance and family-friend
- Comprehensive 401(k) program with company match
- Exclusive employee stock purchase program
- A range of exclusive perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
